We work in a fiercely competitive industry. Customers have many choices for where they can buy and service their vehicles. If our ultimate goal is to make every customer a long-term one and to keep them as part of our family for life, we must work as a team to be focused on and dedicated to ensuring that each and every customer we interact with is treated with the utmost respect and attention.
That's why our mission is to provide EVERY customer with an exceptional experience EVERY time they interact with our team and our dealership. To accomplish this, we hold ourselves to high standards, and aim to:
  • To implement our WELCOME HOME philosophy into every aspect of our conversations, by treating them as the valued guest that they truly are.
  • DISCOVER the needs of each customer by listening and then directing them to the vehicle, service, or part that best fits their needs.
  • Fostering and building RELATIONSHIPS with our customers, by making an ongoing effort to show gratitude and appreciation for their business, as well as anticipating their vehicle needs.
  • Working to best serve our greater COMMUNITY, as part of the recognition that in order to keep our home and location at its best, we have a responsibility to serve the area and citizens of our greater home of Downers Grove.

Our Commitment To Our Customers:

Our number one goal is to provide friendly, knowledgeable, and personalized service to every customer, and to treat every customer with the utmost excellence of service. Our team is a family, but our goal is to ensure that everyone that visits our dealership as a customer, is also able to leave feeling like family.

Our Commitment To Our Employees:

Our team is our most valuable resource: as such, we are committed to treating our team members with dignity and respect. We do this by creating a workplace that is safe and non-hostile, where teamwork and diversity are encouraged and hard work is recognized. We train excellence, but we also treat excellently.



Packey Webb Ford

1815 W. Ogden Ave
Directions Downers Grove, IL 60515-2615

  • Sales: 866-496-6602
  • Service: (844) 327-8607
  • Parts: (866) 414-5586


  • Monday 9:00AM - 8:00PM
  • Tuesday 9:00AM - 8:00PM
  • Wednesday 9:00AM - 8:00PM
  • Thursday 9:00AM - 8:00PM
  • Friday 9:00AM - 8:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed