The Packey Webb Story

The start of the new millennium brought a large number of underperforming Ford dealership locations - and with that realization, Ford Motor Company asked that we relocate to Joe Madden Ford's location in Downer's Grove. In September 2007, Packey Webb Ford made the move from Wheaton to Downers Grove, IL. The move was a difficult decision but the Webb Boys knew it was the right decision for their growing business and Ford knew our quality of management and stuff would try improve this location. We recognized it as strong are of opportunity, growth, and new relationships.

The move doubled our potential customer database, but the old building was small and outdated. We knew we had to make changes, and  were finding it difficult to upgrade in a cost-effective way.

However, the meltdown in the economy in 2008 aided our negotiations to purchase the building and land. Plans for a complete makeover began, and in 2010 our new building was complete.

In 2012 we celebrated our 50th Anniversary and the Webb brothers redefined the Webb Family Promise and what it meant to employees and customers. He distributed wallet cards to every employee with the details. The Webb Family Promise means that every employee is to provide EVERY customer with an exceptional experience EVERY time they interact with the dealership. For our customers it means an exceptional experience when they purchase a vehicle, service their vehicle or buy a part is our number one goal. During this meeting, the Webbs introduced a dealership mission statement that read: ONE MISSION/ONE PROMISE/ONE GOAL/ONE TEAM/ ONE PACKEY WEBB FORD.

We loved our home, but as business continued to grow we realized that, in order to better serve our customers, we needed a larger facility. In 2016, elaborate plans for our new home were mapped out and construction of that larger facility began. We watched the construction as it took place, and grew very excited about our new, improved building and all of the things we could do with the added space.

Our new building was completed in late October of 2017, and provided us with 50% more lot space for new and used vehicles, as well as over 60% more space to service our customers' vehicles. This state-of-the-art building was even better than anything we or Packey could have imagined in 1962, and is now the most advanced Ford facility in the area! 

We often look back at the legacy that Patrick "Packey" Webb left for us, and are filled with gratitude to have been able to grow and thrive in such a wonderful community. We are honored to be able to now serve the Downers Grove area, and our new home on Ogden Avenue is one that we are proud to call our own.

If you haven't (or even if you have!) before, please come and be our guest, and see for yourself what a difference it can make, to work with our family. No matter your vehicle needs, we invite you to let our family serve yours!