I went to Packey Webb service because I didn't want to go back to Willowbrook Ford service. Both Ken and Katelyn were helpful. They were concerned with my previous experience at Willowbrook. Not only did they give a complete report of what was wrong with the air. They checked the other areas of the car that I asked them to, which Willowbrook said I needed to repair. The explanation for the repair was clear and concise. I was happy to learn that I didn't require the repairs as Willowbrook said were needed. Ken and Katelyn were honest and a pleasure to work with. Packey is my new place for service.

This is my second purchase with Packey Webb Ford for a pre-owned vehicle. Once again, I received courteous and professional service. This purchase, my salesman was Matt. Matt went out of his way to listen to my needs on upgrading to a newer vehicle and details I was looking for. I had specific vehicle needs so made options limited. Matt understood right away what I was looking for and accommodated my temporary walking needs by bringing vehicles to me near the front door. once my car was found, Matt even moved my personal items from the trade-in car to the new purchase. Enjoying my new car! Thank you, Matt!

Great Service. Purchased a van. Sales associate (Matt) was great and he went above and beyond. Would definitely work with them if/when future purchases will be needed.

I'm very pleased with the buying experience at Packey Webb. I bought used, and the price was very fair and the Jeep is in great condition. Elliott and Al were both a pleasure to deal with, and made the purchase very quick and easy. Very good experience!

I've been having my cars serviced at PackeyWebb since I moved to the Chicago area and it has always been a good experience. Whether it's a standard oil change, warranty work, or more extensive work they are always professional. I have worked with Nick Dennis multiple times and he is always great. Buying cars has always been a nightmare for me because there seem to be a lot of salesmen out there just looking to make as much on their deal as possible and not caring about what is best in a vehicle for the customer. Not the case with Oscar Canizales at PackeyWebb. He was professional the whole way through making the process extremely smooth and made sure my wife and I were getting the vehicle that was right for us and we couldn't be happier. Thank you to the whole team and everyone I have worked with. I look forward to doing my car business at PackeyWebb for years to come.

Very professional and quick to get you in and out

I was there with my '19 Mustang to get an additional key made and to have the gearbox and differential fluids changed. The first contact wasn't very promising — they offered a good price for everything I needed but didn’t seem to know much about my car. So, I went there in person to clarify which fluids would be used and whether the price really included everything. In the end, I received confirmation that it did. When I dropped off the car, I was welcomed by Nick Dennis — a very friendly and knowledgeable service advisor who took the time to make sure I got exactly what I wanted. I left the car at 7 AM and got it back by noon. The invoice matched exactly what they had promised, and the total cost was lower than the quote I received from another Ford dealership — and about the same as the independent shops I asked. I received a good documention and a smoother running car. I will do all service and repairs there.

Thank you to the Packey Webb Ford dealership crew, for making my experience in purchasing a vehicle pleasant, quick, and satisfied. A special thanks to salesman Matt Horeni for making feel relaxed and meeting my needs. I truly appreciate it! Thanks you.

I really enjoyed working with Bob D from this dealer. I hate car shopping but working with Bob was great. He was upfront, no games, and was extremely helpful. The entire dealership was good. I prior had gone to a large dealer in Schaumburg and the experience was so bad I almost did not get the car I wanted because they were so off putting…if you want to go to a Ford dealership where people are not in your face but are helpful, fair pricing then go to Packey Webb…and ask for Bob.