Customer Testimonials
We bought a new ford bronco here and our salesman was very patient and helpful.
I service a few vehicles at Packey Webb Ford in Downers Grove and 2 of the vehicles are not Fords and the service writer Kaitlynn Barg takes very good care of my vehicles no matter what make
Their vehicles are usually so reliable that they rarely need service of any kind. Whenever services required, it is done in the most professional manner.
We brought my car in for service and ended up trading it in for a brand new one!! Our salesperson Robert was not only honest and professional, he was truly a fun guy! We bought our last car from Packey Webb 7 1/2 years ago, and loved their service dept. We will continue to bring our new car there. Truly recommend this dealership!!
Packey Webb Ford had great professionalism and courtesy as soon as I walked in the door!
John and Greg have found cars for Keith and me for years. Also for our son Carl and his family. Actually, my dad came from Iowa in the 1980's to buy two trucks from Packey Webb Ford. The whole family is awesome!
My adviser Nick was very professional and explained everything so well. Overall the Packey Webb experience outstanding!!! Everyone was so helpful and honest.
Great service
I have bought many cars over my lifetime and I have never had a better experience then I recently did with Packey Webb Ford. Everyone was amazing and managed to get me my dream car all the way in Massachusetts! I can’t recommend them highly enough!!! They are the BEST!!!
I just went in to have a look and came out with a 2024 Maverick. I’m a pretty tough customer but they (Jerry) went above and beyond. Sales experience was great and the dealership treated me like family.
Most car dealers focus on price only initially. Packey Webb starts with finding the best car for your needs and then price becomes the final part of the purchase. They are customer oriented, not just price! Charles is the best!
Bought a 2023 Ford Mach-E. A couple weeks in and we love it. No complaints yet. Upgrading from an '06 Ford Escape, so obviously we are going to see a lot of big changes. Need to learn a lot about the tech and also get a charger in the garage, so if you are interested in an EV you need to think about those things and be prepared, but if you are then you will love it. Bob Driver was a very knowledgeable salesman who helped us through the process and didn't force anything on us.
First time having my car serviced and it was really smooth.
I recently visited Packey Webb Ford in Downers Grove, IL, and I couldn’t be happier with their service. Really awesome place. I had received excellent customer service upon my arrival I loved it. The team there is professional, knowledgeable, and friendly. I took my truck in for strange vibrations in front end, and they diagnosed it to reveal a faulty front differential. Fortunately, I invested in extending the warranty so I was afforded a low co-pay and rental. The Service department at Packey Webb are Honest and efficient – I highly recommend them!
I recently visited Packey Webb Ford in Downers Grove, IL, and I couldn’t be happier with their service. Really awesome place. I had received excellent customer service upon my arrival I loved it. The team there is professional, knowledgeable, and friendly. I took my truck in for strange vibrations in front end, and they diagnosed it to reveal a faulty front differential. Fortunately, I  invested in extending the warranty so I was afforded a low co-pay and rental.  The Service department at Packey Webb are Honest and efficient – I highly recommend them!
Both Charles Franz, and Niko Boutsikakis, were great to work with when purchasing my Fusion!! Transaction went smoothly, and quickly.. I was able to test drive the vehicle for a day, and that added to my decision to purchase the car. Thank you, both for your assistance!! Definitely recommended!!
Three words. Go See Bob. Bob Driver was incredible, not pushy but also helped me make a great informed decision. He worked the numbers and truly had my interest and also my financial limits in mind. Bob and Packey Ford will help you find the car you want and also deserve.
Diego Godinez has been the best sale person experiences I’ve ever had he literally picked up from the air port when I came down too get my Mustang RTR. He’s very professional and made the whole process so easy! Would definitely recommend him!
Packey Webb Ford not only deliveries great vehicle pricing, but their customer service is second to none. I would recommend PW Ford to anyone in need of a new vehicle.
Great experiences buying and servicing my car here!
Love our new Bronco. Thank you Eric F for the great buying experience!
I will definitely come back to this dealership. We drove from Wisconsin to look at a car here and Adam was great! We bought a car and everyone here was helpful and friendly.
Chris was so helpful with the purchase of my car! They made it easy and affordable. Highly recommended!
Eric Mateo is not your typical sales person. He was helpful, insightful, and easy to work with. I have now bought 3 different trucks and cars from Packey now. I did shop around and many of the sales guys were friendly but mangers were very disagreeable. Here, at Packey, I didn't even need to talk to a manager Eric was completely above board and fair in his handling of our sale.
Charles,Niko , and Chris made buying a car so easy and smooth. I let them know what i wanted and they were able to get me what I wanted within my budget.
Great service, Great waiting area, Great people, Great customer service, and Great selection of vehicles
Very good experience and a thoroughly pleasant buying experience. I cannot think of one thing I would have changed.
Great experience, Great Staff
Ken is awesome - he always takes the time to explain everything and make sure I'm getting the right repairs/service that fit my needs (without pushing repairs on me!). As someone who isn't great with cars, it gives me a lot of peace of mind to know my car is being taken care of by Packer Webb. Will always keep coming back and recommending these guys!!
From sale of my truck to the first oil change communication, efficiency and honesty are top notch. Eric Finlon in sales is awesome! Highly recommended!!
Very professional, knowledgeable, helpful, and extremely patient. Matt Csakai is awesome! Thank you so much for making this car buying experience the best.
Packey Webb is likely the best dealer service operation I have ever dealt with. I did not buy my truck there (covid, chip and inventory reasons) and they still treat me like a perfered customer. Car is always ready on time. The staff is knowledgable and friendly. Highly recommended.
Was referred to Packey Webb after a bad experience at another Ford dealership. Packey Webb answered all my questions. Fixed all the issues on my 2007 Ford Edge. They went above and beyond to make this service experience a good one. Highly recommend.
Adam Reszka has been awesome to work with. Very patient and helpful
We brought our vehicles here for maintenance recently. Our tech Tom was patient and informative. He answered all of our questions and helped with all concerns we had. The rest of the team was also very professional and helpful. We will definitely be returning.
Just bought a used car on Saturday (5/18/24) for my mom. Matt Csakai was extremely knowledgeable, professional, informative, and most of all very, very patient. He's The Best! Thank you!
Great experience with the dealership and the sales professional. It was the most pain-free car purchasing experience I’ve ever had and I’ve purchased at least 10 new cars in my lifetime.
Great working with Misael and his team. They are very straight forward people to work with. Excellent communication and friendly service. They did their best to make sure we left the dealer happy and with a very nice looking vehicle!
So helpful, everything is explained, professional, very accommodating, provide through service, and don't try to rob you to cover services provided.
Ryan and his service team did an exceptional job fixing my raptor in a timely and professional manner. Highly recommend!
I am very happy with my visit. All of our questions were answered and we were not rushed or under any pressure the entire process. You should go here.
We are very happy with our purchase and experience. They stayed open to complete the purchase even though it was almost an hour past closing by the time we were finished. We have called a few times since the purchase and they have been responsive to our needs.
Excellent dealership, everything was easy and smooth.
Very helpful team and speedy service
Was a pleasure working with Eric Mateo during the process of buying my truck!
As I am a repeating customer of Packey Webb, I am always amazed of the excellent service team, especially my Service advisor, Nick, Who is probably one of the best service advisors, customer service personnel, And most honest and kindest person that I have ever met in any car dealership. Nick always goes over and beyond to make sure every experience is five star or better. Has someone who works in the customer service/management industry myself, and manage a team of associates, Nick is a rare breed of amazing service providers out there. I will always continue to trust ...
I called this dealership to because I received a recall notification for my Ford. The dealership offered to send somebody to my house the next day to complete the work. The mechanic who came to my was friendly and even asked if I had any other concerns related to my car. I am very satisfied with the service I received. It was very convenient to have them come to my house.
Packey Webb is a great dealer, but even better for service. I take all my vehicles to Bob Marks in the service department. Bob takes the best care of me and I trust his recommendations. Give them a try and you will see their value. They put customer satisfaction first!
Recently bought a used Mazda at this location. Great experience! The salesman, Eric, was cordial, helpful and worked with me to make sure I was happy with my purchase. None of those negative 'car salesman' stereotypes here!
What a wonderful stress-free experience at Packey Webb Ford. From my initial digital inquiry with Elliott to the most fabulous knowledgeable car salesman ever.. Charles Franz! The customer service level reaches new heights.. going beyond the standard at other dealers. We are so thankful to the great people at Packey Webb Ford.
Nothing but wonderful experiences with Packey Webb Ford. From my trade in last spring and purchase of an Expedition and most recently, service, every thing has been great.
We enjoyed an Excellent car buying experience. Adam and the entire team were customer-centered throughout the process and found us the exact vehicle we were looking for! Thank you Packey Webb!
I always love to came and this location because I have great experience.
I'm very happy with my vehicle purchase experience at this dealership! The salesman Bob was great to work with and really surprised me with how helpful he was and the great price we settled on for both my '22 Ford Explorer ST purchase and my vehicle trade-in. I also like that I didn't feel the typical car sales pushy, pressure tactics I've received through other dealerships! I love the Explorer as it was an updated version of the 2016 Ford Explorer Sport that I had been driving. So many new / updated features and as I get used to them, ...
This is a huge dealership. My salesperson is Matt. I test drove a 2024 mustang GT. Great experience.
This place is great!! Eric Finlon went above and beyond for me! He was able to find the Bronco Sport in the color I wanted and brought it to the dealership in good faith. I absolutely love my new car and this entire team!! High recommend this dealership!!
Had a great experience at Packey. Sales Rep Bob Driver, Finance Mgr Joe Storti were nothing but professional and kind. I never felt pressured or like I was taken advantage of. Great waiting area as well. Highly recommend this dealership.
We rate Packey Webb Ford 5 Stars! This is our second review and we love them. The first visit was for a Ford recall and they handled it very well even washing the car before we picked it up. The latest visit was to purchase a 2019 Escape. We did visit other dealers who all acted just as you would expect like "used car salesmen" where price was their only concern! Packey Webb was more interested in our wants for a car and then price was discussed later! Most dealers seem to overlook the customers first item of importance, the ...
I came into get my breaks and rotors done and didn't know if I needed the calibers done as well. They were so honest and the price was reasonable they took great care of me, from Brenda and Bob, the Parts Team, Juan and Kevin were amazing. Also the mechanic I unfortunately do not remember his name talked to me as well about prentivive matenice that I could do to keep the car in great running order. Thank you so much for all of your help will be back
Adam R. was a wonderful sales person today for my husband’s new car purchase! It was a super easy, zero pressure transaction. Adam was very transparent showing us everything right on his computer. We saw a competitor yesterday & Adam’s service & lack of pressure was welcome in comparison to yesterday. We were out the door in about 2 hours. Thanks Packey Webb!
Definitely the most positive car buying experience we’ve ever had. Adam R. made us feel very comfortable with our decision. Extremely knowledgeable about electric cars which is what we really needed and super patient since I ask a lot of questions. I would absolutely recommend going to see him when buying your next car.
The Dealership was better than I had anticipated. From time I walked in until the time I walked out, I was felt at home with the environment and everyone I met. The Best car buying experience I ever had.
I was extremely happy with our car buying experience. The team gave us space to look and test drive. They listened to our circumstances and didn't hassle us like other dealerships we visited. Additionally, there were no hidden costs/fees.
Great salesperson and made the whole experience from start to finish very easy. Great dealership!
Matt provided a great buying experience at PW Ford. I’d recommend him at PW for any Ford purchase.
Adam was great! No hassle and smooth sailing. Best car buying experience to date.
I cannot properly express my gratitude for the team at Packey Webb Ford but I will try. I walked in with little hope of leaving with a car. A car that I desperately needed. I did not fully know what to expect but I can tell you what happened. They treated me like a VIP when I was there looking at the least expensive car on the lot. They went to bat for me all day and when one window closed, they forced open another. They did not give up trying and I left there with a car. They helped ...
Buying a car from Packey Webb Ford was honestly one of the best dealership experiences I have had. Eric was my salesman and was extremely helpful during the process. He answered all of my questions thoroughly and was respectful of my time. I visited several other dealerships around Illinois during my car search but this was far and away the nicest facility I saw - very clean and well staffed. We were able to reach a very fair deal for my trade-in and I drove off in my Mustang the same day. If you are in the market for a ...
Adam was terrific! Not pushy, very transparent and knowledgeable. Very sensible pricing. Very reasonable on trade in value. LOVE my new Bronco, thx
Awesome experience. Sergio was amazing. Very friendly dealership.
Nick and the service team at Packey Webb always take care of me and my vehicle amazingly. I wouldn’t trust anyone else to work on my truck.
Packey Webb is a great place to buy a car! Fast and friendly service! I would highly recommend.
I had a very good experience buying a Bronco Sport there recently. The salesman, Diego, and finance rep, Joe Storti, were both very nice and very helpful
The salesman, Diego, and the finance rep, Joe Storti, were very friendly and helpful.
This dealership was very helpful and helped me with all my needs. Definitely recommend them!
Great customer service, very accommodating to my schedule.
Very efficient customer service.
Prompt professional service!
My fiance and mother went to 3 dealerships for quotes and the only one to greet them with kindness was Packey Webb Ford. Eric was amazing, he immediately introduced himself and made buying a car in person painless. I highly recommend this dealership and I want to thank Eric again for his patience and his customer service. We will continue to do business with them.
As always, Nick is as always the best Service Advisor ever. Always goes above and beyond to make sure his customers are always satisfied beyond expectations. This is such a rare quality and hard to today. Thanks Nick for being the best and I will always come to you for all my Ford needs.
Good service and quick.
Eric F and Big Jim helped make our car buying experiance painless and hassle-free. Loving the Mach-E and glad to work with Packey Webb for another new car!
Eric Finlon really helped me through the process of buying an electric vehicle. Answered all my questions, no matter how minute, and really kept the process smooth and fast. Never pushy in their approach to complete the deal. Big Jim in finance got us in and out quickly and with no issues.
So far so good. I came over from another nearby dealership and it was a nightmare experience after buy my new Bronco. Change has come for my new fellow future new car buyers. Please be informed, Ford Consumer have not received any notification to say no more loaners! I think Ford should pay us the time period if we have our own vehicle. Make it an incentive toward their Ford Credit card. Does anyone care anymore
Misael was very prompt and courteous answering my questions and providing me with the information I requested. He also made sure all the paperwork that could be completed prior to my arrival was done. With a 4 hour round trip it was very much appreciated! Thanks again Misael and the Packey Webb Ford Team! Ron and Mary Senger
On time and provided options to resolve a problem
I found the truck I wanted on a Sunday. Contacted the dealer Monday morning and got an immediate response. Discussed a few things with Eric Finlon, the truck was washed, gassed, ready for a test drive a few hours later. Deal was completed with the utmost efficiency and I was out by 3 PM. They also installed wheel locks for no charge. Extremely satisfied with customer service, attention to detail and professionalism. Highly recommended. I will certainly return to Packey Webb Ford for another purchase!!
Me and my cousin we went in this dealership to see the new Mustangs and some pick trucks. Ms Maggie one of the owners gave us a full tour around. She was very polite and very informed. We saw the Shelby super snake and many other cars. I was impressed about the details that Ms Maggie provide us. It was definitely an excellent experience because we saw premium cars and the service was impeccable."
I came in looking to buy a car. I was met by Eric Finlon. Eric was very familiar with the inventory. We worked together to find what I was looking for. I would buy another car from Eric and Packey Webb.
Came in today for a problem with my hatch not opening from inside the vehicle . I has an appointment and when I showed they immediately took my vehicle in and diagnosed the problem. The whole time Jeff my service advisor kept me up to date on what was going on, he was great. He informed me it was a switch that was bad, but they didn’t have the part in stock so they had to order it,. He will let me know when the part comes in and I will take it back and they will promptly install the ...
Nick in the service dept deserves 100 stars. He is the most honest, and caring advisor I have ever worked with in the past 20+ years. His professionalism is beyond excellent and goes way over and above the average advisor responsibility to assure perfect customer satisfaction Nick is the reason I go to him with ALL my auto maintenance and repair needs. Thanks Nick!
Everything went great! Nick really took his time and explained everything to me and my dad!! We were not in the dealership long at all and the car was even ready when we came to test drive… I would definitely recommend.