Customer Testimonials
I highly recommend using this dealership they will take excellent care of you
Service department does a great job every time I take my truck in for anything. They are now my go to dealership for all things related to maintenance on my F150.
Great experience purchasing my 2021 Lincoln nautilus! Would not hesitate to use this dealership again!! Adam Reszka was a big help.
Go see Eric Finlon if you want a great sales experience. I don't leave these reviews often but the Packey Webb team should be your first stop if you're looking for a Ford in the Chicagoland area.
We had an excellent experience buying our new Expedition at Packey Webb Ford in Downers Grove, IL. At 64 I've bought new vehicles my whole life. Our salesman, Eric Mateo, was fantastic. Eric said his dad has worked here for 25+ years, it shows. I would highly recommend including this dealer in your search for a new vehicle!
Very pleasant experience at Packey Webb. Liam was knowledgeable and very helpful in finding the exact car we were looking for. Highly recommend!
Everyone was so knowledgeable and so helpful. Went in for a used car, and Chris made it super easy. The team took the stress out of car buying! Thank you!!
I recently walked into Packey Webb Ford to look at a new F250 and was introduced to Matt Horeni, one of their sales associates. Matt asked me what I was looking for in options as well as my budget. He brought the inventory book and we went through it looking for the options and price I was interested in. He found 2 trucks that met my needs. I picked one of them, and Matt and I worked out pricing and an affordable interest rate. I was very impressed with the buying experience and how at ease Matt made me feel. He ...
Great experience working with Adam Reszka and the people at Packey Webb. We love our new car. Thanks!
We are 200 miles away from the dealership so was very pleased with how fast we were able to get the deal finalized.
Amazing Service department Thanks for making everything easy.
Always friendly and knowledgeable about my cars needs. Takes time to listen and explain everything very clearly so I know what’s going on with my vehicle
Bob Driver was top notch... professional, patient & attentive to all our concerns. Joe Storti was also great...friendly, informed &helpful with all the accounting issues. We will go there for our next car, for sure!
I want to call out the whole service department here at Packey Webb. All the service advisors, the techs, management, all have been great & knowledgeable. I have been getting my regular maintenance & warranty work done here for my truck for years now. They had initially won me over from another dealer that had really dropped the ball on some necessary repairs. They have kept up a high level of detail & outstanding customer service. I can trust them to let me know when there is an issue that needs attention. I grew up doing a lot of my ...
My husband and I came into the dealership to get a bigger car. As soon as we walked in we were greeted by Matt Csakai. Matt brought us out 3 different cars to see. He was very knowledgeable and professional. He worked with our budget and helped us find a car that worked for us. He was very patient and kind and didn’t try and force us into buying something we didn’t want. He did not talk over our head or try and push us toward something we didn’t want. Everyone at Packey Webb was very professional and ...
I made an appointment with Liam to buy the truck that I have been driving on a lease. Liam is a handsome young man that was both polite and knowledgeable and made the transaction easy and painless. This is my 12th Ford pick-up truck, and I have been driving Ford trucks for 42 years. And I believe they are the best trucks on the road, and I am going to keep driving them until I pass on. Clyde
They searched and found the vehicle we were looking for. In and out quick when we picked it up.
We purchased two used Ford Explorers from Packey Webb Ford. We had a First-Class experience from start to finish. The Service Department is accommodating fast and efficient. They went out of their way to make sure I was satisfied before I left the showroom. Everybody there treated us fairly and in a friendly business-like manner, but I have to give a special mention to our salesperson, Ernie Mateo. I trust him as if he was part of my family because that's how he treated me.
Incredible dealership. Great people. Service center is top notch. Have never had an issue. Will continue to be a frequent buyer and visitor.
This dealership always take care of my vehicle when I get in for service and the customer service is outstanding. The waiting are and is bright and comfortable.
Seeking to get a Ford Mustang Mach E during their year end close out and looking for a specific model we had 3 experiences with three different Ford Dealers . Far and away Packey Webb Ford was the best . First off they were honest about pricing rebates and car availability. Secondly they got the exact car we wanted and did it in a friendly ,professional manner . Charles was great and Mr.Webb personally thanked us . If you are looking for a Ford in the Western Suburbs don’t waste your time and talk to Packey Webb. No run around ,good people Proud ...
Great service from start to finish. As, a long distance buyer, Diego made our experience great with communication via text. All the details were taken care of before I arrived. We brought our young child with us and Diego was very attentive and helpful entertaining him, too. As of now, we’d definitely do business here again.
When we walked in door, Liam approached me and asked how he could help. I explained what I have been looking at online. Liam is very friendly and did a great job...Ended up buying the car from him. Great experience working with Liam
I had an excellent experience working with Adam. Walking into a car dealership as a female always has its challenges. However, at Packey Webb Ford from the minute I walked into the door, I was treated with respect. Adam went above and beyond. He was efficient, willing to be flexible, and accommodated my busy work schedule in order to make the sale happen. After visiting many other dealerships returned to give Adam my business bc he definitely earned it! So excited to be driving off in my new MachE!
We really enjoyed working with Matt on our latest car purchase. He was really easy going and helpful without a hint of pressure to buy a car. Everyone at Packey Webb was professional and courteous and we will absolutely be back again when the need arises.
Great Ford dealership! Bought a new Ford -150 hybrid here and first service was awesome. Came in early to my appointment, but got to me right away and was done in an hour. And fixed a recall item I didn’t even know about. Very professional and friendly.
Had the pleasure of purchasing a vehicle from Packey Webb Ford with the assistance of Matt Horeni. Matt did a phenomenal job and went above and beyond for me; taking the car to get a PPI done at another dealer, taking detailed pictures and videos (since I bought out of state), keep in contact and updated throughout the process, got me the price that I wanted and was comfortable with, etc. Matt was kind, and was helpful in educating myself thru the process. I highly recommend Matt and greatly appreciate his help!
Ernie & Kevin are so easy to work with. Quick, honest and extremely transparent from start to finish. We will be buying all our trucks from Packey from here on out. We’re extremely happy customers!
Kevin is the best of the best! If you're looking for no nonsense shopping ask for him! You'll be in great hands! We're in love with our brand new F-150, but we're more in love with the five star customer service we received! ⭐️⭐️⭐️⭐️🌠
Kenneth and Packey Webb service department treated me and my old Ford with class and dignity. I appreciate your professionalism!
Fast and friendly service. The waiting area was clean and comfortable as well.
Highly recommend Packey Webb for Service. They turned what could a difficult experience into a walk in the park!
Worked with Adam in sales from the beginning to the end of the buying process. He was professional and nice without being pushy and very knowledgeable about the car I wanted. Thank you to Adam, Niko and the rest of the Packey Webb team!
Packey Ford is a great dealership, excellent customer service. Would recommend to anyone.
The team at Packey Webb was great! I was looking for a used vehicle. Matt listened to what I wanted in my new car and found me the perfect vehicle.
Great Customer service provided by Eric Mateo in sales. It was a very pleasant experience. He made us feel comfortable while making a decision.
Great experience from start to finish. Matt Csakai was wonderful to work with and very straightforward with great communication. Looking forward to working with the service department. Overall, highly recommend Packey Webb Ford!
100% Recommend Packey Web Ford for purchasing a vehicle, and getting service done in the service department. Excellent service staff and top notch mechanics. I always get great service from Tim and Nick in the service department.
All the folks at Packey Webb were great. Our salesman Liam was incredibly patient and thorough in his explanations. He did an amazing job understanding our needs and matching us to the right product. His communication has been stellar and his professionalism is amazing. I would recommend and will recommend as many people as I can here.
I went into Packey Webb looking to buy my first car, and was nervous about the process as someone with little car experience. Liam Bleuher helped me find a car that fit my needs and was very transparent about everything! I’m super happy with my first car purchase and would highly recommend Liam at Packey Webb.
Awesome sales staff, very helpful, would recommend Packey Webb Ford
Good service. No issues. And delivered my truck to my home afterwards
I was a pretty straight forward, direct buyer and Bob Driver met me where I was. There was a bit of clarification needed as to details around IRA credit related to my PHEV purchase, but Bob Driver was personable, knowledgeable and very helpful in getting the answers he needed. From smoothly preparing my car for test drive to efficiently preparing and processing paperwork. What stood out most notably for me in a good way was that Bob took the initiative to get the car properly prepared for sale and even offered to deliver my car to my house. This was ...
great service and they will service your car at your home.
Great service, professional, friendly staff
I recently bought my car at Packey Webb Ford and was very pleased with just about everything, the customer service, time efficiency, and purchase. I was in and out thanks to Ernie!
Everything was very fast. Of course, I would like the car I exchanged to be valued more.. But I'm still happy.
Matt was great! I would highly recommend you see him if looking for a vehicle. They have new Fords as well as a great mix of used cars. He is the best sales person!
Recently purchased my wife a Lincoln Nautilus from Liam Bleuher at Packey Webb Ford. He was very knowledgeable and efficient in what he did. I would highly recommend seeing Liam at Packey Webb!
Overall, I have been pleased with the car I bought in 2016 and the subsequent service provided since the purchase. The customer service has always been more than satisfactory. I do however think the service rep at my last visit needs a little more training.
My wife and I were in the market for two new Cars. We had gone to many different dealerships and I must say the customer service everywhere else was atrocious. We walked into Packey Webb Ford, and met with Robert Driver and the store manager Kevin who helped close the deal. They were absolutely amazing completely transparent And didn’t push us too hard. We walked out with two brand new Ford Broncos and actually feel good about it. If you’re in the market for a new car just drive right over there because the service is far superior ...
Matt my sales person was great. Listened, found me the vehicle I wanted, worked out a deal with trade and financing that worked, and helped me get a couple after sale accessories added to vehicle. Dealership did the installations quickly. Great experience.
Great service nice people highly recommend 👍
I got my car serviced at Packey Webb about a month ago and I think it was the most excellent service I have ever had at any car dealership/service place. All of the staff I interacted with on the phone were incredibly kind and patient. My car was valet picked up from my driveway, I could track it being driven from my house to the dealership from my phone, I was called in a timely manner about the services being done and recommendations from the service department, and my car was returned before I even got back from my ...
I had a good experience there buying a new vehicle from Bob Driver. Listened to what I was looking for instead of trying to sell me something else.
Jack, the Sales Manager at Packey Webb, went above and beyond for me! I am the second owner of a truck that was originally purchased through their dealership. I needed some information due to an insurance claim. This was totally not something that they had to do, but Jack went out of his way to pull old files and get me the information I needed! If they’re willing to help on something like this, I can only imagine the level of customer service they provide at all other levels! Would highly recommend, just on integrity and ethics!
My experience working with Eric Finlon was excellent. He did everything he said he would and was very knowledgeable with all of the questions that I asked in the buying process of my used 2022 F150. After I purchased, he assisted me in the transportation of my truck to Texas and continued to be helpful with any questions that I had and requests for documentation. I would work with Eric again in the future. I am happy with my F150 (my 3rd one)!
Packey Webb Ford dealership is amazing!! They were not only detailed oriented. They have really great customer service!! Thank you so much for getting my car fixed in a timely manner.
It was a great experience, did not waste any time and got me in and out. I was thrilled with the entire process. Liam was great!
I will recommend Ford Webb Packey any day very professional staff is very nice and you not waiting all day I never waited for hours for anything. Thank you for the great service.
my salesman Ernie Mateo was great. He was very knowledgeable and took care of us well
Took my 2022 Mach E to Packey Webb Ford for it's 20,000 mile check. As usual, they were friendly and efficient with the exception of the tire inflation. The Mach has an optimal cold tire pressure of 39 for all four tires. Mine were inflated to 41 and 42. Per the Mach E forum, many dealerships don't get this correct. I do, however, recommend this dealership.
One of the best vehicle purchasing experiences I have ever had. I live an hour away from the dealer. I located the vehicle online, completed the finance application, set a time to see the vehicle, and asked them to hold the vehicle for me. When I got there, the vehicle was sitting out front for me to take on a test drive. Walked back in to the dealer, signed the papers, and off I went. About as streamlined as you can get. Highly recommend this dealership. Fair, upfront, and professional.
Outstanding Service and Great Deals at Packey Webb Ford! Packey Webb Ford offers exceptional service, great selection, and transparent pricing. I recently had the pleasure of visiting Packey Webb Ford, and I can't recommend them highly enough! From the moment I walked in, I was greeted with a warm welcome and a genuine desire to help me find the perfect vehicle for my needs. The staff at Packey Webb Ford truly stand outfrom other places I went to. My salesperson, Jack, took the time to listen to my preferences and budget constraints. He wasn’t pushy at all; instead, ...
The service team was accommodating + friendly. Needed to have a recall taken care of and it was a smooth process. Thank you.
Always a great experience, and very friendly. Highly recommend to anyone
I continue to have my car serviced here and the staff is amazing.
I had a truly outstanding experience with Bob Driver, Maggie Webb, and the rest of the Packey Webb Ford team. Bob and Maggie were incredibly responsive, transparent, and super helpful throughout the process. Thanks for your help, and we absolutely love the car!
Bery profession in a timely fasion
Inquired about a used truck they had but wasn’t what I was looking for.. Anyways Elliott Wesa, reached out to within 5 min and answered all my questions. Also followed up after I said I didn’t want the used one to see if I’d be interested in new or unfitting the used one to make it fit what I wanted. Ended up not going those routes but I had to leave a review because the customer service was outstanding. This is how it should be done!!
Elliot S took care of us and we really enjoyed working with him. He made trading in and purchasing our Explorer seamless and we appreciated working with such a friendly and knowledgeable Consultant! Rafaela is such a pleasure to work with and she went above and beyond, for me, when brought car back for aftermarket work.
No hassle buying this vehicle, straight up answers and no waste of time
Dealership and salesman were great!!
My experience at Packey Webb and with salesman, Bob Driver was excellent! Bob handled everything from the trade in to driving home in the new car. The entire team was great - friendly and not pushy.
I had some issues with my 2016 ford explorer XLT, I ended up needing a brand new Water Pump and some new tire sensors and finally spark plugs and coils. I dropped my vehicle off on a Thursday and it was ready on Friday. I was thoroughly impressed for the speedy service. Kaitlynn is the Best she made sure that everything got approved through my warranty company! (Minus the spark plugs). I would definitely recommend Packey Webb in downers grove on Ogden to anyone for their excellent service.
The staff was super friendly and helpful. They have the best porter! He drove me to get a rental car and he made sure to wait and ensure I got a car and that I was safe. He also picked me up the following day from the rental place and remembered our conversations from the day prior. He was the kindest person I have come into contact with in a long time. I am very thankful for that as the day did not start off good for me. The tires I got aren’t what I was expecting, but they ...
Our experience with sales associate Eric Finlon was great. He was very knowledgeable and helpful throughout the process. I appreciated the transparency and stress free sales process. We love the car!
I had a great experience!! My seller did his absolute best to give me the best price and a great buying experience, he always answered all my questions, he was always professional and very nice!
What an amazing dealership. The facilities are spectacular. But the real star is the team. Every person I worked with was caring, smart and professional. And my Ford Lightning is a blast. 10 out of 10, all around!
The Packey Webb team is great from the sales guys to the service department.
Awesome everything here!
Brenda in Customer Service and Markus the technician who did the repair on my 2023 Revology '68 Mustang get a shout out from me - thanks for the quick turnaround and job well done!
Transaction was quick and easy and the selection was good
Great place and people! Fancy facility. Offered me coffee, water, and a ride home! Perfect service on my Explorer and I felt they cared about my vehicle issues. All my family vehicles will be serviced here.
Good service on my Electric Ford Transit! Took a few days to get parts but got it up and running again.
Stop by to check out the inventory and left happily with a brand new Bronco, Ernie made it a great experience. I came with my parents and Ernie being bilingual made it even easier to decide right on the spot. I really appreciate how patient both Ernie and finance department were about my bunch of questions. Shout out to the service department, family room could have better coffee but the people working here totally makes up for that.