Customer Testimonials

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DealerRater May 22, 2022

Professional, friendly and treated me like a valued customer from start to finish! Highly recommend

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DealerRater May 12, 2022

I challenge you to find a better, more honest, more patient and more honorable car dealership and car salesperson than Packey Webb Ford's Charles Franz. Last July I custom-ordered a new Ford F-150 with Charles. I spec'd it out the way I really wanted it -- which is to say, it was loaded. Absolutely loaded. I gave him a small deposit and then "hunkered down" to wait. He advised me that the chip shortage could extend to months and months... but he'd submit the order promptly and keep his fingers crossed. And he did. A ...

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DealerRater May 10, 2022

Very good interaction via phone and then in person all the way to purchase. They are attentive and professional.

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Cars Apr 17, 2022

Oil change. Took about 1 hour, but staff was great. Also LOVE the free car wash!

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Cars Apr 16, 2022

No pressure no buy and honest sales rep. Nick Pettas called me weekly to give me a status update of my new Maverick.

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Cars Apr 16, 2022

Excellent Service turned in my lease and walked out with the vehicle I wanted. This is going on my fourth lease at this dealership. Great group of people to work with.

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Cars Apr 12, 2022

Nick did everything I asked him to do and I was out the door driving the vehicle I wanted in record time

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DealerRater Mar 30, 2022

I have confidence in the mechanics, who have been there for years. Especially Dirk or Mike Spencer.

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Cars Mar 27, 2022

I was dreading the whole car purchase process but Adam and Nondas made it as painless as possible. Thank you!

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Cars Mar 18, 2022

Car had routine 40K maintenance and was completed in a reasonable time.

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Cars Mar 17, 2022

Excellent service, great representatives, clean, nice facility.....

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Cars Mar 15, 2022

I have been a long time Packey Webb customer. I have bought several cars from them and have always had my service and repairs performed at Packey Webb. I do truck the service dept. however I do my homework before making my repair and service decisions . Customer service is excellent.

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DealerRater Mar 8, 2022

Found a car online and went in to check it out. Diego our salesman was great and had all the information we needed to make our choice on a car. Helped us to find the best deal that would fight our budget. Everyone at Packey Webb is welcoming, kind and very helpful. Would recommend them to all!

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Cars Feb 9, 2022

I have received very competent and reliable service for my 2015 Ford Edge SEL that I purchased from Packey Webb Ford in late 2017 as a certified used vehicle. Since this purchase I've had the vehicle serviced exclusively at Packey Webb and haven't been disappointed.

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DealerRater Feb 9, 2022

Excellent service, they got the car I needed for work right on time. I have relied on Packey Webb Ford for many years and they have always delivered. I highly recommend them.

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DealerRater Jan 31, 2022

Myself and many family members have used PW Ford for many years. Any question (or even minor disputes) have been resolved amicably and professionally. I trust their service department. I have recommended Packey Webb to others.

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DealerRater Jan 31, 2022

Packet Webb is the best Ford Dealership around! We will never go anywhere else. Their service department is fantastic. They go out of their way to take excellent care of their customers and their cars! A very big thank you to John Webb for all of his help with buying our Mustang

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DealerRater Jan 28, 2022

Another smooth transaction on 3 Ford Escapes for our security business. Thank you and job well done

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Cars Jan 13, 2022

Buying the car have no problem, I like my salesman bob, but i buy the with 7000 mile demo car, talk about the miles, bob told me that they change the oil i5000 miles,but the service guys have no record changing it.. well I use my point, just to get the first oil change in 2 week that i have the car.. still love the car..

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DealerRater Jan 12, 2022

Love the car, love the salesman bob,but i bought the car with 7000 miles,demo car.. bob told me that they change the oil 5000 miles, but the service guys have no record, well make its short, they change the oil using my points, first oil change in 2 week that i have the car.. please communicate to each other.. love the car..thanks

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Cars Jan 8, 2022

Always feel confident that my car gets the proper service. Also confident their suggestions are true and timely. Service is done in a timely manner. Facilities are always clean.

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Cars Jan 8, 2022

There is not really a lot to say. This was scheduled maintenance that I was able to get handled in a few hours. My car was returned clean and ready to go. I got answers to some minor questions and should be good for several months, until my next appointment.

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DealerRater Jan 7, 2022

Our 2016 Ford Escape Audio unit was dead and took 2 repair visits to replace the affected microprocessor modules. I was impressed with how Bob Marks Service Advisor took ownership and the Technician stayed late on the second visit to provide us with the SUV to meet our needs. Even though I was disappointed with Ford's Audio unit premature failure for a 32,000+ mileage vehicle and $1500 repair expense, I appreciate how PWebb's employees worked with me to repair my SUV. I have bought several vehicles from PW since their original Wheaton location and always had my vehicles serviced by them!

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DealerRater Jan 4, 2022

Absolutely grateful for the great experience at Packet Webb Ford! From the ordering process, to the updates and pick up.... Everything was seamless and hassle-free. Eric Mateo is a great salesman and I highly recommend him. Love my hot pepper red 2022 Ford Bronco Sport Badlands 💗

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Cars Jan 3, 2022

I have always been very satisfied with the entire Packey Webb Team. I have bought several vehicles there & will continue to do so. The service department is great--- the work is done in a timely matter, I'm kept informed regarding what's being done & if any other work needs to be done at that time, or at a later date.

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DealerRater Dec 24, 2021

The advisors and mechanics are great!! I feel very comfortable with their work and suggestions.

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DealerRater Dec 20, 2021

They took my vehicle into service as soon as I arrived. Work was completed timely . Nice waiting room. In addition to service requested, they also washed the car.

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DealerRater Dec 17, 2021

The service was great. They really treat you nice. Would recommend. My salesmen bent over backwards to get me a car.

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DealerRater Dec 15, 2021

Just bought a 2019 ford Edge ST from Packey Webb Ford. Sergio is an outstanding salesperson who made sure we were comfortable with the price as well as our trade in. Went to another dealer who played games with the advertised price for the same vehicle. would recommend Packey Ford anytime. Larry C.

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DealerRater Dec 14, 2021

Service Dept. as usual, excellent. Service advisor indicated wait time and was very accurate with time.

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DealerRater Dec 6, 2021

Excellent service as usual! We have been going to Packey Webb since 1979 and have always been very pleased.

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DealerRater Nov 9, 2021

Seamless check in and out! As promised one hour to service vehicle! Awesome 👏 Thank You

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DealerRater Oct 28, 2021

The oil change service was performed efficiently and the customer service was friendly and professional.

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DealerRater Oct 4, 2021

This Explorer is the second used vehicle we have purchased from Packey Webb Ford. The vehicle was clean inside and out and included all of the original manuals and documentation. The salesman Matt Csakai, was professional, courteous, and well-informed and the sales process went smoothly.

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DealerRater Sep 23, 2021

Jerry was very helpful and knowledgeable!!! I had a few questions prior to arriving for a test drive and he got back right away with the answers...

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DealerRater Sep 14, 2021

Eric was super help in getting me into the car of my dreams. Very knowledgeable and friendly. Up front about everything and explained everything as we went. It was wonderful to be able to work with him.

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DealerRater Aug 9, 2021

From routine maintenance to performance modifications Packey Webb is where we take our 4 Fords for Service. Our expectations are always met with professional results.

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DealerRater Jul 15, 2021

Packey Webb Ford has excellent customer service. After purchasing a 2020 Ford Escape Hybrid, I wanted a spare tire in addition to the Fix A Flat items that came with the vehicle. PackeyWebb Ford helped me get and mount my spare tire. In particular, Eric Finlon, was superb in assisting with the purchase of the vehicle, making sure I was completely satisfied, including helping procure the spare tire. I highly recommend Packey Webb Ford and Eric Finlon. I am really enjoying my 2020 Ford Escape Hybrid!

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DealerRater Jun 27, 2021

I have purchase two cars from Packey Webb and Charles Franz was the salesman that suggested I drive the Eco sport Titanium and it was a excellent fit for me, The heated seats are great for arthritis and I use them from fall threw spring, It makes it easy for me to walk when I get out in the damp cold weather, I like the GPS it gets me any where I want to go, I enjoy the moon roof, The car is very functional when you fold the rear seats down you can put large box inside and save ...

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DealerRater Jun 25, 2021

The people were very friendly. They repaired the card and I was very satisfied with the service. The work was done in a short time and the wash wat great. Very happy with Packey Webb Ford

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DealerRater Jun 22, 2021

Have been a customer for 35 plus years and always treated with respect . I am a loyal Ford and Lincoln customer buying and leasing. Service is paramount at Packey Webb Fird.

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DealerRater Jun 18, 2021

The service I received was excellent and in the time promised. I only wish the price of service was more reasonable. My car is getting older and does not justify high service costs.

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Cars Jun 15, 2021

The best decision I made was walking into peckey web

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Cars Jun 15, 2021

Eric was extremely helpful and didn?t feel pressured or rushed. I really appreciate that I can still email him now with any concerns or questions. He responds quickly and is helpful!

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DealerRater Jun 15, 2021

Just finished leasing my 3rd vehicle with Packey Webb Ford. Since my first lease I have now moved to Denver but return in the summers to do my car shopping. Charles and the entire Packey team are beyond helpful and I appreciate the time they put into making sure that I get what I need in my vehicle. HIGHLY recommend!

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Cars Jun 3, 2021

My favorite dealer for service. Always check over the entire car without pushing for work. Nice car wash every time plus they rotate my tires for free with the works special which a different dealer charges extra for. I appreciate that.

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Cars May 21, 2021

I took my Escape in for oil change and full service. Everyone was courteous and the work was done expeditiously. They inspected everything and gave me a check list of everything they did.

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DealerRater May 21, 2021

A great family run business. I always receive the best service. Fast, friendly, and fairly priced. I always recommend them for both sales and service.

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DealerRater May 16, 2021

They really help me with fast and very good service allways! I recommend this service. At PACKEY Webb Ford you can find the best quality technician.

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DealerRater May 5, 2021

Very professional, no pressure, worked to get best deal. Found vehicle and had ready for pick up in promised number of days. 2021 Ford Escape.

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DealerRater May 3, 2021

It's a pleasure taking my truck to Packey Webb, always great service and the staff is very friendly;y. Great dealership, am looking forward to going back for my scheduled service for my vehicle.

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Cars May 1, 2021

GREAT NEWER PACKEY WEBB FACILITY. JUST BEAUTIFUL. CLEAN BRIGHT

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Cars Apr 30, 2021

Service was completed on time, shuttle service was great convenient and timely.

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Cars Apr 21, 2021

For the second time I was at another auto repair. The first time I was told of many repairs needed which I didn't feel was right. So I had my car towed to Packey Webb. The repaired my car for less and most of all I didn't need a lot of the repairs I was told. Big savings there! The next was a dead battery that I had replaced and then told I need an alternator. I brought it again to Webb's and it turned out to be a broken wire. I feel that they have done ...

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Cars Apr 14, 2021

Professional and efficient process. Enjoy my new Bronco

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Cars Apr 14, 2021

I am happy with the new truck. They do seem to provide good service,

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DealerRater Apr 10, 2021

I like this car. First Ford we have owned in fifty years. Wish they had put on a dual tone horn This one makes you ashamed to use it. The horn I mean. The car is great.

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DealerRater Apr 3, 2021

All staff very helpfull and answer my many many questions. The car is awesome and is all I expected and more. I did check in with Vince in the service department and was very knowledgable. The key to a great dealer is the sales and service departments. Matt and Vince lived up to my future expectations

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Cars Apr 1, 2021

Great service by all memebrs especially Charles Franz. Highly recommend not anyone interested in a new Ford.

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Cars Mar 29, 2021

Great overall experience. Sales staff were friendly and informative. Thanks so much for a great purchase.

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DealerRater Mar 25, 2021

I have been buying and servicing my vehicle here for over 10 years and actually I bought my first car here back in the 70’s.

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Cars Mar 15, 2021

Excellent customer service from the day I called for appointment and on the service date. The job to replace rear camera as part of a recall was done unexpectedly quick.

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Cars Mar 15, 2021

Needed a oil change. Bob got me in and out no problems and a great price and a free wash

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DealerRater Mar 11, 2021

Outstanding service with a focus working efficiently to get you back on the road. Very clean all over the dealership with friendly staff every place you turn.

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Cars Mar 3, 2021

The service department is great ! Always greeted and professional . Kevin Macial is a great addition to their staff. Always makes sure you understand what's going on with your vehicle and has it done it correctly.

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Cars Feb 22, 2021

Always great service. I?ve been buying and servicing my F150?since 2006 always satisfied

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DealerRater Feb 9, 2021

I recommend packey web Ford to anyone purchasing a vehicle..Great customer service good deals Good experience and our salesman Nick was great.. Thank you Melissa

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Cars Dec 25, 2020

Appointment made easily. Arranged for appropriate battery ahead of time. Quick in and out. Battery put in in timely fashion. Will see how it works over the winter.

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Cars Dec 14, 2020

Would you like to be treated better than family? I know what you're thinking. How can I be treated better than family? From time to time we get a bit frustrated with family members that causes communication and trust to break down. During my previous and current interactions with the Packey Webb team, I can honestly say that trust and communication are the factors that keep me coming back. Whether it's buying a new/used vehicle or coming in for service on your vehicle, I can guarantee a few things: 1. You are the most important person in the ...

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DealerRater Dec 10, 2020

Great service, simple and quick process to get an oil change. The dealership has a large and clean waiting area that made waiting for the oil change pleasant.

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Cars Dec 4, 2020

Got my car and worked with Nick. He went above and beyond to help find the best vehicle for me and answered all my questions, even after the purchase. Nick handled everything like a professional. I am very pleased with my purchase and would definitely recommend to others.

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Cars Dec 2, 2020

Ernie Mateo handled my negotiations and buying process efficiently and to the point. I got the car I wanted at the price I had hoped for. He has since assisted me with learning options, and has stated many times to not hesitate to call him anytime with any questions. I had not bought a new car for many years, and it turned out to be a pleasant and friendly experience. Oh, and I love my Ford Edge!

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DealerRater Nov 30, 2020

Stopped in for Works Service and was done within 1 hour as stated, that is including a car wash. Everyone was very professional and courteous.

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Cars Nov 29, 2020

Best service and sales dept ever never will go anywhere else

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Cars Nov 29, 2020

Repairs done timely and with great communication with technician.

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DealerRater Nov 16, 2020

After not being happy with another Ford dealer I simply drove to Packey Webb Ford and received very great service and could not be happier . My salesman Eric Finlon did a very good job taking care of me by finishing the sale in matter of Minutes.

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Cars Nov 16, 2020

Very pleasant experience, nice people. Went through the purchase process quickly.

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Cars Nov 12, 2020

From start to finish my car buying experience with Packey-Webb was top notch. Ernie shopped the market for me to find the EXACT model I desired. He kept me updated on his progress and found what I wanted. The purchase was fast, easy and a very fair deal. The follow-up after my purchase was second to none. Great customer focused experience that I have ever had at a car dealer

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DealerRater Nov 4, 2020

My husband and I were in the market for a new vehicle. We looked on-line , by phone and in person at Packey Webb Ford. We decided to go in person to test drive a truck we saw on-line. We called it was there but by the time we drove there, they had just sold it. We saw it being drove right off the lot. Sad face!!! We still went inside and met with Sergio Salazar... What an outstanding person!!! He went above and beyond to get us a truck that my husband just LOVES... Thank you Sergio for being you.

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DealerRater Nov 1, 2020

Recently purchased transit connect from Mike G. Great Guy No BS. Came in on a busy Friday with a flat on my new transit connect. There was a large bolt in the tire. the service department had me in and out in about an hour. I will definitely be returning. This is the first Ford I have owned So far, I'm very happy with the vehicle and the dealer

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Cars Nov 1, 2020

I recently had two bad experiences at other car dealers. Not at Packey Webb. I had a 2017 Expedition serviced and every aspect of the visit was exceptional. From the customer waiting area to communication to the actual but lengthy service the dealership was terrific. I will not hesitate to return .

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DealerRater Nov 1, 2020

Greg and his team are complete professionals. They found me the car that I wanted it made it super easy with financing options etc. The dealership is an absolutely beautiful faculty and there were always people around to help. It was a fantastic experience and I would recommend buying a car from PW to anyone!

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Cars Oct 26, 2020

Our entire experience was top notch from beginning to end. Thanks to Sergio and the rest of the staff for being welcoming, friendly and informative.

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Cars Oct 25, 2020

We have bought many cars from other Ford dealers and Packey Webb was by far the best experience we have had purchasing a new car. They made the dreaded car buying experience a very professional, positive, quick and non stressful buy.

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Cars Oct 21, 2020

Very friendly and helpful salesman, very clean facility.

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DealerRater Oct 4, 2020

I feel very comfortable taking our two Fords to Packey Webb Ford for service. Every time but once tire pressure when picking up my car was noticeably off. They always correct it but I have to check it. The waiting area is very nice too.

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DealerRater Sep 22, 2020

great service, easy appointments, and a ride home and back if needed! the dealer looked at my vehicle, quickly diagnosed it and told me it would be a few hours, that they would give me a ride home.

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Cars Sep 18, 2020

Very good service, fast and friendly staffs .. l like to bring my truck there every time. ?

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Cars Sep 18, 2020

Best place awesome service Always been taken care of they?ll drive you to work

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DealerRater Sep 17, 2020

This is by far the most outstanding dealership to deal with our company fleet trucks. The service department at this location is by far hands-down the best service department we have ever come across at any other brand or dealer. Working with this dealership service department Has indefinitely spoiled us in raising the expectation of What Service and Maintenance should be. We are grateful to have a service department full of the quality people like this maintaining our company vehicles that we depend on daily. Thank you Packey Webb for setting the bar

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Cars Sep 15, 2020

I had an excellent experience with Packey Webb. I attribute this mostly to my salesperson Nondas Karvelas. He was helpful throughout the process without being pushy. When I asked for information, he gave it to me. He was blunt and to the point- which I like. The one thing that I always appreciate when purchasing a new vehicle, and I have purchased 28 new ones in my life, is that when you ask the salesperson a question - they can answer it without having to talk to the sales manager first before they get back to you with the answer. Nondas ...

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Cars Sep 8, 2020

Service was great as usual! I called a week earlier to make an appointment and was told I didn?t need an appointment. When I got there the service guy asked if I had an appointment. I told him what I just stated, and he said appointments were needed, and he took me anyway. And, the wait time was not bad.

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DealerRater Sep 1, 2020

Mike G (commercial sales person) did a great job! Thanks again Mike G over at Packey Webb, my new Transit van looks great. Thank you!

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Cars Aug 24, 2020

Mike Payne is awesome and makes sure I get my needs met

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DealerRater Aug 20, 2020

This is a Great Dealership, Great Appointment scheduling, Great Service and Great attitude from al the Service Staff that I have been in contact with

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Cars Aug 17, 2020

I went to a different Ford dealer where I'd purchased 5 new cars over the years. I was treated like covid. The salesmen couldn't answer questions about the Ford Mustang I was shopping for. No follow-up and no contact after several weeks. I happened to drive by Packey Webb and looked at their web site. I was contacted on-line and sent pictures of cars that fit my criteria. I visited the dealership and was met with courtesy from everyone. Salesman Michael Giambrocono was great! No hard-sell, no pushing to buy, and he LISTENED to what I wanted. The next ...

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Cars Aug 12, 2020

Bob is an excellent service rep. I am very happy with service from Packey Webb in DOWNERS Grove.

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Cars Aug 8, 2020

Great service like the people and facilities would buy my next car there

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DealerRater Aug 7, 2020

Prompt, Thorough, Quality and Polite! Everything was great. Including arranging the appointment. Sorry, I don't want to write any more and don't see a reason for this expectation. It is the one bad spot in a great experience!

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DealerRater Aug 5, 2020

Adam Reszka at Packey Webb was very helpful. Couldn’t have asked for better service. Got me exactly what I wanted and keep me updated!

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