Customer Testimonials
Great customer service both in sales and service. We brought our car in for service and was looking at the new Broncos and decided we needed one of those. Great people to work with!
We brought our 2017 explorer in for recall service. The Team there was very accommodating and took care of our needs. We ended up looking around and after talking to the sales manager Matt, we decided to trade the explorer in on a new Bronco....all of the sales associates were very helpful and nice. This is our second car from Packey Webb Ford and we will be back for a third when needed. Apprciate the care and attention we were given throughout the buying process.
Very professional, listened to my problem about the car, and had it resolved it a short period of time. Very pleased!
Eric is a very knowledgeable sales person. Had a good sales experience at this dealership, straight forward answers, no haggling, no arguing over price like at other dealers. Wonderfull experience.
I recently purchased two new pickup trucks on behalf of my employer. Matt Horeni in Sales took the time to understand what we were looking for and made the entire process seamless and efficient. Communication was clear throughout, and the final deal was exactly what we needed, both in terms of value and vehicle quality.
Just bought our fourth car from Packey Webb Ford (all from the salesperson Ernie Mateo). The ordering, tracking and delivery process was very smooth. The 2025 Ford Bronco we custom ordered was delayed by Ford and Ernie kept us apprised of all developments. Pickup went very smoothly and our Bronco came out exactly as we wanted it. Ernie (and Packey Webb) have been great to deal with over the past 5 years and I would highly recommend using them if buying a Ford!
Delighted with my new car purchase. My Sales Rep, Oscar, was a great help. No pressure, just provided information that I needed. He provided constant assistance throughout the process.
Eric is the best and helped with so much! There is nothing I can complain about
Working with Packey Webb was a solid experience from start to finish. Very responsive, open to reasonable negotiation, and honest sales tactics as far as I can see. Bob Driver is a class act and was very responsive and friendly throughout the process.
Matt Horeni helped me buy my new (used) Mazda cx-3 and I am loving the car thus far! The whole process from test drive to final sale went really smooth. Matt was very professional, kind, and thorough and I appreciate that there was no unnecessary pushiness/pressure!
We can’t thank Jerry Kuebler enough for helping us out and finding the car we were seeking. No fluff, no bs pricing - it was a transparent process which wasn’t the case in some other dealerships. Jerry answered all our questions and followed through on all promises. Thanks again for all the help, Jerry!
Webb is a great dealership with professional service and exceptional crew! Kaitlin was super helpful in my last visit! The oil change and filter replacement took less than an hour!
Matt was very professional and answered all my questions and concerns. I trusted him fully .
I went to Packey Webb service because I didn't want to go back to Willowbrook Ford service.
Both Ken and Katelyn were helpful. They were concerned with my previous experience at Willowbrook. Not only did they give a complete report of what was wrong with the air. They checked the other areas of the car that I asked them to, which Willowbrook said I needed to repair. The explanation for the repair was clear and concise. I was happy to learn that I didn't require the repairs as Willowbrook said were needed. Ken and Katelyn were honest and ... Read More Google - Jun 23, 2025
This is my second purchase with Packey Webb Ford for a pre-owned vehicle. Once again, I received courteous and professional service. This purchase, my salesman was Matt. Matt went out of his way to listen to my needs on upgrading to a newer vehicle and details I was looking for. I had specific vehicle needs so made options limited. Matt understood right away what I was looking for and accommodated my temporary walking needs by bringing vehicles to me near the front door. once my car was found, Matt even moved my personal items from the trade-in car to the ... Read More Google - Jun 20, 2025
Great Service. Purchased a van. Sales associate (Matt) was great and he went above and beyond. Would definitely work with them if/when future purchases will be needed.
I'm very pleased with the buying experience at Packey Webb. I bought used, and the price was very fair and the Jeep is in great condition. Elliott and Al were both a pleasure to deal with, and made the purchase very quick and easy. Very good experience!
I've been having my cars serviced at PackeyWebb since I moved to the Chicago area and it has always been a good experience. Whether it's a standard oil change, warranty work, or more extensive work they are always professional. I have worked with Nick Dennis multiple times and he is always great.
Buying cars has always been a nightmare for me because there seem to be a lot of salesmen out there just looking to make as much on their deal as possible and not caring about what is best in a vehicle for the customer. Not the ... Read More Google - Jun 16, 2025
Very professional and quick to get you in and out
I was there with my '19 Mustang to get an additional key made and to have the gearbox and differential fluids changed.
The first contact wasn't very promising — they offered a good price for everything I needed but didn’t seem to know much about my car. So, I went there in person to clarify which fluids would be used and whether the price really included everything. In the end, I received confirmation that it did.
When I dropped off the car, I was welcomed by Nick Dennis — a very friendly and knowledgeable service advisor who took the time to ... Read More Google - Jun 15, 2025
Thank you to the Packey Webb Ford dealership crew, for making my experience in purchasing a vehicle pleasant, quick, and satisfied. A special thanks to salesman Matt Horeni for making feel relaxed and meeting my needs. I truly appreciate it! Thanks you.
I really enjoyed working with Bob D from this dealer. I hate car shopping but working with Bob was great. He was upfront, no games, and was extremely helpful. The entire dealership was good. I prior had gone to a large dealer in Schaumburg and the experience was so bad I almost did not get the car I wanted because they were so off putting…if you want to go to a Ford dealership where people are not in your face but are helpful, fair pricing then go to Packey Webb…and ask for Bob.
Wow,
This is the 50th car I have bought in my life. The transaction was definity in the top 3 for ease, speed and no hassles. Ernie was my salesperson; he was great and zero pressure.
I came in to look at a used 2023 Ford Bronco Sport. I ended up test driving a new 2024 Bronco Sport Heritage. The new one was less money than the used (slightly lower trim and no "employee pricing" discount for Ford on the used one). Brought the wife back after lunch for a quick test drive her, then bought it and took it home. ... Read More Google - Jun 9, 2025
Sales experiences and service at Packey Webb Ford over the past ten years have been excellent.
eric, the sales associate did a great job, supported by the others at Packey Webb Ford!
Loved working with Matt H and this dealership... he listened to what we wanted, answered questions, did not press just to make a sale, and followed up with tinely updates on the progress of our custom order... He made sure to give us a tour of the impressive service area as well, likely we will be using them for service on our new Ford... if you are looking for a new vehicle, you should stop in and ask for Matt (H)!!
Great job
Pleasant experience. These guys really took good care of me! Highly recommend! Go see Matt H!
Charles Franz is great to work with!!!
I had a very good purchase experience with Ernie Mateo, a nice guy who seemed fair and was definitely knowledgeable about the Ford Escape. He was calm and not at all pushy, which I appreciated. I'm happy with my new car and feel I got a good deal from a good dealership.
I have bought a lot of cars in my time, but my recent purchase with packey webb was hands down the best car buying experience I have ever had. Eric Finion was awesome! No pressure tactics, was polite, great communicator, informative, and no games the numbers he said where the numbers i paid. Helped me get the vehicle I wanted at the price I could afford. Their service team is top notch, I really can't say enough good things about this dealership and Eric especially. Will be a customer again.
Great experience helped get the family into a used vehicle that we wanted a a great price
Packey Webb Ford went above and beyond helping us find and purchase a Ford Edge. They were friendly, professional and accommodating. Thanks to Matt and Jack for all their time and help.
They figured out that my car did not require an exorcism or a clove of garlic or Holy Water. The extremely disconcerting behavior of my steering wheel, collision avoidance system, and other dashboard controls required a software update of the steering controller and collision avoidance software. The steering wheel would lock up when in proximity of other cars or in a drive-through, nearly breaking my thumbs.
Nick made the service experience as easy as possible. Was able to work around my schedule and get my maintenance done quickly. Thank you.
Excellent, prompt service!!
Just bought a Ford Bronco from Packey Webb Ford and had a great experience working with Matt Horeni. He was knowledgeable, responsive, and made the whole process easy and stress-free. Highly recommend asking for Matt if you're in the market for a new vehicle!
Hey man Jer bear got me set up with a new car!!! What a guy!! Thanks Jerry Kuebler! You're the best
Truly honest people. Hard to find in the car business. Easy no hassle process and no gimmicks. Charles was great to work with. The kind of person you want to give the sale to. Quick closing process and great tutoring on features from Matt when I picked up. I highly recommend Webb dealership.
We bought a new Ford Explorer from here. Eric F was our salesperson. He was extremely helpful. He got us a very good deal and got us top dollar for our trade in.
We have worked with Jerry for many years and this most recent transaction was excellent as always. Jerry goes out of his way to make sure everything goes smoothly without a single problem. He makes the tedious process of buying a vehicle much easier.
I had an amazing buying experience at this location. Eric Finlon was responsive, knowledgeable, and great to work with. He made the whole experience from start to finish top notch. I strongly recommend Packey Webb and Eric!!
Chris Perez was awesome to deal with. Up front and honest and made the process of getting my new truck such a breeze
The service advisor was very knowledgeable and the dealer provided quick and great service!
Do not buy a car here. One day after we purchased a used car, it began misfiring. We wanted to simply give the car back, why would we purchase a car with a preexisting condition? Jack Webb stated, "sorry, you bought a used car". Showed me some bogus inspection from months ago stating no issues. We had the car HOURS and the misfiring started. Avoid is you want to buy from a reputable dealer that will stand behind their product.
Had an appointment-quick, friendly service
I had a wonderful experience here last week working with Ernie Mateo. I came to the dealership knowing exactly what I was looking for - a used Subaru Outback they had in stock. Ernie was kind and friendly throughout the process. He took the time to highlight the nice things about the car, but never made me feel pressured into buying. He was happy to answer questions I had, and was willing to give me plenty of time to make my decision. It’s also clear the mechanics do a good job here - the car had a full safety ... Read More Google - Apr 23, 2025
It was a great experience! Love the new car! Appreciate all the time you took with us and helped with the process.
My husband and I had a very positive experience with Eric Finlon at Packey Webb Ford. We have been to several Ford dealerships, and honestly Packey Webb Ford is the best one. There was no pushiness. They listened to us and were happy to work with us. My husband and I are very happy with our purchase. We have a very positive experience with this dealership and their staff. Highly recommended! 🙂
Matt was great, listened to what I wanted, and made sure I left with it. Thanks again.
Was not impressed. Unorganized, vehicle wasnt ready when was told it was. Disappointed in overall communication and service. Would expect more for this amount charged.
Working with Bob Driver was fantastic. He really worked with me to get the best deal. His service was outstanding, explained everything in detail and made buying a new car a seem less experience.
Love Packey Webb Ford! Second edge from them and I always get any service there! I drive from Plainfield to Downers Grove so that should tell you something! Thanks Service Team!
Service department staff is always friendly. Car serviced in a timely manner. Waiting area very pleasant. Thanks for the car wash post service.
Bob is literally the BEST in the Service dept. Never had any issues and everyone is fantastic!! Only dealership i will go too!!
Matt Horeni was patient, thorough and accommodating. Go with Matt he will treat you like family!
Great and friendly service
Matt did a fantastic job and even came in on his day off. Would highly recommend anybody looking for a vehicle. Great experience.
Ernie was my salesman, he was great! I forgot my sunglasses in my trade-in vehicle and he held onto them for me until I could pick them up.
Had a very positive experience with Bob in new car sales. I had found a leftover '23 truck I was interested in on CarGurus. Bob took the time to call me, fill me in with details and actually get me a better price than my AZ plan that I was trying to use. I purchased out of state several hours away, Bob met us at the dealer on a Sunday to sign paperwork and deliver the truck to us once we were able to get in. Overall very positive experience with the dealer and staff.
Great service
Matt was amazing...great customer service..
In all my years of buying/leasing cars I can honestly say that my recent experience at Packey Webb Ford, specifically working with Mr. Ernie Mateo, stands out as one of the most remarkably positive. The whole process was forthcoming, transparent, and with zero sales pressure. Mr. Mateo, a true "gentle-man", was always available to answer my questions and to do his very best to close the deal. The whole process was conducted with great consideration and professionalism.
Excellent customer service! Bob made us feel pampered all the way through the transaction. It was a pleasure doing business with a customer service person that still knows what real customer service is. Thank you
If you have a Ford product and need service, Packey Webb is a great place to go. The service team did everything they stated on time with high quality. However, I would not recommend buying a new Ford Explorer, or any Ford with LED lighting at this time. I have had a LED leadlight fail (only 50K miles) and the replacement is $2,000 and is NOT covered by my extended warranty. Packey Webb did their best to help, but Ford has handcuffed them.
Charles Fran’s and Kaitlynn Barg were both very helpful with any questions or problems that we had
This is by far one of the best experiences we have ever had at a dealership. We've been to well over 10 dealerships, and nothing compared. This was a no-hassle experience with no pushiness—just genuine, helpful service. We are very happy with our purchase, and Matt H. made the entire process smooth and stress-free. We 100% recommend this dealership to anyone looking for a great car-buying experience! Make sure to ask for Matt H!
Was looking for a newer used car, was going to pick one of two. Bob Driver my salesman showed me another and I went with that one. Great experience, no rush, understood my guild lines. If you want to buy a car Bob is a great....thumbs up!!
Great
Eric was kind, understanding, patient, caring and just an all out awesome fella. He took the time to listen to my concerns, wants and needs, he hit all the targets and won my business, possibly for many years to come. The staff at Packy Webb is doing it right, I'm new to them, but thus far I wished I had taken my many years of Ford Business to them earlier. Kudos to this dealership and please give Eric F. , a pat on the back and a raise!!!
Second vehicle purchased from Eric, best salesman I ever dealt with...Packy ... Read More Google - Mar 17, 2025
People were all great to work with and I certainly will be shopping with them again!
The Maverick is a vehicle which is a good fit for my needs. I made the purchase at Packey Webb Ford, as their website showed a good selection of Mavericks. Eric Mateo is knowledgeable and enthusiastic, and was a pleasure to purchase a vehicle from.
Professional service! Sergio was great. I paid the price I was quoted. The service department was great when I came in for my first oil change. Quick service and fresh coffee. I’ve already recommended Sergio to friends and family.
Purchasing the new 2024 f350 super duty XL from Packey Webb was one of the easiest vehicle purchased I have made! Matt was a pleasure to deal with as a salesman along with being a down to earth human, understanding and not like the typical car salesman we all dread dealing with.
The pricing was more than fair as the vehicle was set up with upgraded packages. After looking around thru web pricing for comparable vehicles, I made the decision to drive over an hour to purchase from Packey Webb.
Would I do it again? Absolutely
Thank you Matt for getting ... Read More Google - Mar 15, 2025
I recently purchased an Vehicle from Packey Webb Ford, and my initial experience with the dealership was overwhelmingly positive. However, after a few months, I realized that the vehicle I purchased did not suit my lifestyle. When I reached out to the dealership to express my concerns and inquire about selling the vehicle back, the level of service I had previously received completely changed.
Communication became frustratingly inconsistent—I was told one thing over the phone, only to be met with a completely different response when I arrived in person. It genuinely felt like the dealership was putting up unnecessary ... Read More DealerRater - Mar 15, 2025
Eric was communicative without being pushy, answered all my questions, and facilitated a successful sale and shipping of my new vehicle to a different state! I am impressed by the dealership's inventory and availability to assist me even though I was not living locally.
The service team is polite , understanding , and responsive .the work is done in a reasonable time and is complete .
Great experience buying with Packey Webb, Quick and easy process and I left with exactly what I wanted!
