Customer Testimonials
I have been bringing my car for the past couple of years. Always friendly, welcoming, and fast service. They will always try to fit you into the schedule.
The team at Packey Webb ford is professional, service focused, and committed to working in their customers best interest. Jack Webb was extremely patient with us as we honed in on the details we wanted in our car. He was patient and worked hard to find us the right fit. We’re thrilled with the car he found us and we were very pleased with the entire car buying process!
Had a Great experience buying my sons 2022 Ranger Tremor from Charles I went back and ordered a 2023 Escape in October of 2022 whit some delayes from Ford it came in in May and Once again Charles was Great Thanks Packy Web
I went to Packey Webb Ford for my 60,000 mile service. I was very impressed by the whole experience. From the efficient and thorough review of my vehicle all the way to the creature comforts of the waiting room. My vehicle was done when promised and now it feels and drives like a new car.
Top notch service. Nick was my service advisor. Very professional and knows his stuff. Thanks for making my visit seamless.
If your looking for used or new this is the dealership to go to. Ask to see Eric Finion he was so very helpful. Very patient with me and he came in on his day off to as I finalized my decision. He worked hard for what I needed & could afford. Finance department was a pleasure to work with as well. I will definitely come back & recommend to all my family & friends.
Great service!
Great experience in and out.
I bought a 2023 Bronco Sport. Bob Driver was my salesman and he made the sales experience painless. I would recommend Packey Webb Ford as a great dealership.
Ernie was very helpful and friendly definitely recommend if looking for a new car.
I like that they don't push "anything" on you. If it's needed, they recommend it.
Friendly knowledgeable staff with great communication. Highly recommend!
What a great experience at Packey Webb Ford! The staff is always very friendly and helpful! From calling in and talking to someone about questions on my new lease, meeting the professional sales consultants, and even down the road to having the car serviced there! I highly recommend you see these folks in action! You will NOT be disappointed!! They're the only Ford dealership I will go to!!
Great purchase, thorough.
I’ve done biz on multiple levels for 25+ years. Let me summarize my faith in all levels of dealing with them this way: When it came time for my daughter to get her first brand-new car, there was no question where it was going to come from. No element was less than top drawer. Sales. Service. Financing. And folks, some reading this will know my association with the car biz is deeeeeeep. I couldn’t recommend them higher. Great people. Fair. Honest. Trustworthy. And one more great quality: They’re patriots. EVERY time I’ve reached out to them to ...
I was lucky enough to trade in 10 used Ford Explorers and 2 Ford Edges. And buy 12 Brand New Ford Explorers Packy Webb made it fast and easy for me to get in done in a day. Thanks Packy Webb see you in 3 years To buy 12 more.
The easiest car buying experience I’ve ever had. Fast and efficient what more could you ask for.
We were visiting from out of town. We needed a new tire, they went above and beyond on a Friday afternoon to help us. Very helpful and professional! Thank you!
Reliable. Always confident a good job is being done.. trustworthy professionals.!
I reserved an F-150 Lightning a couple of years ago and placed my order through Packey Webb Ford. I did a bit of research ahead of time and found they were one of the nearby dealerships that had a reputation for not messing around with the price after the order was placed. My experience turned out to back that up. They spent time explaining the features of the truck they thought I would use the most. The sales process was fast and efficient. Everyone we spoke with knew their jobs, products, and responsibilities very well and made sure we knew ...
Packey Webb has always held a special place in my heart. My recent purchase was a wonderful experience because of the caring and dedicated staff. Thanks for making my dream come true…
Responded quickly, internet pricing and details were accurate.
Excellent and trustworthy service experts! As a dad looking for a good place to help fix my daughter’s car, from halfway across the country. I am truly thankful for the Packey Webb team and Ken Snyder in the service dept. From quote to repair everything was completed as promised, and on time. so thankful to find a service team that acts with integrity and follow through. Highly recommended.
I will be back!!
This is the best dealership to have your car serviced at. Everyone who works there is super efficient and keeps you in the loop. Their waiting room is solid as well.
Mike Schomer was awesome in the finance department!!! Very helpful. Enjoying my Camaro.
My husband and I recently bought a new car at this location and had a great experience start to finish. Our sales rep Adam was extremely professional, transparent, and knowledgeable. We’ve never owned a Ford before and we’re so glad we took the jump!
I bought my Ford Explorer here a few years ago and have always been happy with the purchase and follow-up service. Bob in service is always so friendly and is accommodating whenever I need service or have questions. Definitely recommend.
Prompt sales and processing. If you dont want to spend wasted time in a dealership , go here. These guys will work with you from home to coordinate your financing and answer your questions via email. They have very nice inventory on the lot definetly worth the trip. I bought a vehicle that was not advertised yet! The dealership is so professional. Everyone wears a tie! They are honest in my experience and can get your sale done. I am very happy with my purchase and the process!
Customer service was very helpful in explaining the service process to me. My car was ready before they said it would be. I really appreciate the kindness and understanding that the service team provided. I will recommend Packey Webb Ford to my friends and family.
The wait was worth it! I just took delivery of my new 2023 Ford Bronco Wildtrak and I couldn’t be happier with my new Bronco and my experience at Packey Webb Ford. My salesperson was Charles Franz. He kept me updated from the ordering process through delivery. Owners John and Greg Webb were both very welcoming to their beautiful dealership and were involved in my purchase and trade in experience as well. I highly recommend Packey Webb Ford!!
Hands down the best car buying experience I have ever had!!! After my husband totaled his car from a deer, we were in a bind and needed to get a car asap. We drove several miles (over 70) to come to Packey Webb and I would do it all over again. Sergio was kind and helpful. He was upfront, honest, and really took the time to hear and understand our needs. Everyone we came into contact with at this dealership was beyond friendly and helpful. The entire process with them has been great. I can't say enough good praises about ...
We just bought a pre-owned vehicle from out of state. And had a very good buying experience! Adam was friendly and knowledgeable, and answered all my questions. He even delivered it! I highly recommend this dealership, and plan to buy vehicles from them in the future.
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Great friendly service...
Great place to buy or service your ford. I highly recommend.
The Sales team Made it enjoyable they treated us with respect and gave us time to plan such a large purchase. We appreciate the space to make our own decision.
I value the Customer CARE today! As a Nurse I value CARE. And so glad today for all the folks who helped get the care my car all it needed needed. In one Day!
I have been in the market for a new(er) truck for the last 18 months. Post Covid, prices were crazy and made it difficult with my budget. After seeing a 2015 F250 advertised on PW Ford's website, I called and made an apt to look at it. Diego was my sales rep and was great. To the point, honest and fair. His communication was excellent both before and after the sale. As part of the deal, we had agreed on a back-up camera being installed in the truck. Abigail in the Service Dept was equally great to work with. I ...
Love the Service Team at Packey Webb, they never disappoint.
Fair service prices. Employees are friendly, helpful and courteous. Good experience
Good works deserves good recommendation, I appreciate the effort of Mrs. Regina Nathan for helping me work from home despite being quarantined. Profits been made weekly as she promised, i invested $700 and now making $17,200 weekly, All thanks to her, wouldn’t have been easy during this lock down she made me and my Family smile, Send her a DM and thank me later Email: [email protected] WhatsApp: +1(623) 377-4079
The service department did an excellent job with my vehicle. All of my concerns were understood and communicated well with me. Not only were all of the issues addressed, but the work was completed earlier than expected and, altogether, cost less than originally quoted. I'm completely satisfied with my recent experience!
Jack is cool.
I bought an EcoSport from Robert Driver. He was very nice and got me the best deal possible for my trade-in. Very professional staff.
Aggravating. Lazy service desk.
Packet Webb Ford service department did a great job with my edge when it was in for an axle seal. Communication was great and car was repaired in a timely fashion. Thank you!
Norm and Kelly were so professional, calm, and helpful. They are wonderful.
We were looking for a good car and sure enough salesman NICK PETTA guided us and we purchased the one we liked,thank you NICK
My son bought 2011 camry,nick pettas was the best,took his time,didn't rush us,we will be back buy a truck soon,xo
Great service. Wonderful people. Overall amazing experience.
Packey Webb is a great shop for sales and services. Professional, timely and friendly.
Bought a truck basically over the phone and text in just minutes. Easiest car buying experience ever. Sergio was quick and professional as was Cristy.
Nick in sales is phenomenal. I had a vehicle that was unsafe to drive, came in at 7pm and was able to drive off the lot with a fantastic car within my budget. The easiest process I have ever gone through to buy a vehicle. Definitely a customer for life.
Nick in sales very nice and honest. He helped us get a good deal because he knew the car we had was not safe to drive. Thank you.
Went in and bought a used 2019 GMC Acadia from Nick. A few days later, the paint on the rims started chipping, and it looked awful. GMC wouldn't stand by their 36,000 mile warranty, even though it only had 31,000 miles on it. I called Nick and he stated they would take care of it. Packey-Webb didn't have to do this. They could have told me to go pound sand, but Nick stated they are a family-owned business and stand by their sales. Brought the vehicle in this week and their wheel guy spent almost 5 hours reconditioning and repainting the rims. ...
Excellent Service today purchased a 2011 Toyota Camry Le Thank you Nick Pettas Salesman 5 Stars
This was a great experience. Packey Webb is highly professional, courteous, and they do their best to provide a fair price. I highly recommend working with this dealership.
Great service and communication. Educated staff and professionalism from the beginning of the purchase until the end. Highly recommend everyone purchase from Packey Webb Ford.
I had Nick as my sales manager, and he was great and made the process very easy!
Eric Mateo help me and my boyfriend get a 2019 ford explorer and we appreciate his help he was great!! 👌👌
Walked in very nervous about buying a car. Bob Driver came up to us in the lot and showed us how we can not only get a car but get a very nice demo car that is in my price range and way better than I thought I could do. I would recommend Packey Webb and Bob to anyone who is looking for a car.
Worked with Eric F. on my first purchase in a few years. He made the experience so easy and kept it real the entire time. I didn’t feel pressured once by any member of the staff. Great experience all around looking forward to future business here for sure.
This was the first dealership where I enjoyed the experience of buying a new car. Adam from sales was professional and honest as well as all of his colleagues. I strongly recommend coming here if you're looking to purchase. 🙂
Nice place, no pressure
I bought my Kia Sorento from here! I paid cash and have had no issues from my car except normal maintenance. It’s going on the 2nd year and I’m completely satisfied. The process was quick and I had my car within a hour. Thank you Packey Webb! I had a good car buying experience.
They were very courteous and friendly. I asked them to complete the transaction in a timely manner and they got it done! Adam was very patient and informative.
Fast, quick, efficient experience. Couldn’t believe my oil change took no longer than 30-40 mins. Will definitely bring my vehicle in for service from now on! Thank you!
I just purchased my first car at Packey Webb Ford, and I’d never go anywhere else again! HUGE shout out to Chris and Sergio for making this my best car buying experience ever! They made the perfect team and truly made whole experience worthwhile. I would highly recommend Packey Webb Ford to anyone looking to purchase a new car!
We purchased an older model vehicle. Unfortunately the vehicle has experienced some issues. The management at Packey Webb took such great care of us. They are a family company and they treated us as part of their family. I highly recommend working with them; they stand behind their vehicles.
Great Team with great support. It made the buying experience so much easier!!! Thanks, everyone!!!!!
Jerry Kuebler made the buying of a new car a very pleasant experience. He is knowledgeable about the car and make sure you are buying the car you want. He then works tirelessly to get you the best deal he can. I have purchased many cars from Jerry and I will continue to buy from him
Excellent Customer Service.
I feel comfortable coming to this dealership. Great prices and respectful employees. They service my tow trucks very well....
Great service
Went in for an oil change. Great service. Left within an hour.
Just purchased a used car from Packey Webb in Downers Grove. Communication was great prior coming out to see the vehicle. Eric M. offered me a good deal and Eric C. went on the test drive and explained the features of the vehicle. There were no extra fees and the entire process went easily and quickly. We did purchase the extended warranty seeing the vehicle was used even with very low mileage. It was the best experience I had in over 50 years of buying cars.
My experience at Packey Webb Ford was exceptional! From the moment my husband and I walked in we were immediately assisted by Eric Mateo a sales rep who was professional, well informed of the car inventory, warranty and finance options. He kept a very calm demeanor, a positive attitude throughout and we never felt pressured. He did his very best to help us get the best deal we were happy with. Thank you Eric for making this process seamless. We are very happy with our new vehicle and will be back in the future.
The Service Team was great and very pleased with service and attention to detail.
I had to replace a water pump at 33K miles on a 2016 Explorer that I purchased from this dealer in 2019. I was very fortunate to have a CNA warranty to cover this very expensive job at no cost to me. I'm normally skeptical of warranty work assuming it will result in a surprise cost. The service team did a good job at taking care of this.
Jerry was amazing! So positive and helpful!!Prices are reasonable as well!!
Kelly is incredibly sweet!! She made me feel welcomed and taken care of!
Excellent experience. First Ford. Very disappointed in a couple other brands out there. First meeting Jack. All the way to driving my F150 xlt home. Highly recommend Jack and all of Packey Webb. You won’t be disappointed!!!!!
Just bought the F150 Black Ops edition at Packey Webb. Best Truck I have ever owned!! I have had 8 trucks last 12 years, 2 Raptors, 3 F150’s , 1 F250, 1500 and 2500 big horn power wagon, and this truck blows them all away. Finally a truck for daily driving and pulling all my toys. Love the custom interior. This is a truck I will own until the wheels fall off!
Very clean and efficient dealership! Super courteous staff. Easy to get to. Would definitely recommend to anyone.
The Webb boys are the best! My f150 platinum is unbelievable. I have brought ford trucks in a number of states and have never had better service and trade in savings. Highly recommend! Jw
We have been purchasing our vehicles from Packey Webb for over 30 years, as well as many family members .Each aspect of our experience has always been easy and stress free. Professionalism is seen from all areas of the dealership: incredible owners, knowledgeable sales personnel, finance department is thorough and strives for the best possible financing for you, and the service department is excellent. All employees are polite and friendly to the customer. We will continue to use Packey Webb for years to come.
I want to share my recent experience at Packey Webb Ford. The street presence of this beautiful dealership speaks for itself. I was welcomed immediately by a professional staff member. After a proper greeting by a sales expert, we discussed my needs in great detail. Figured out my buying wants and educated me on several vehicles within my budget range. I wanted the Bronco but the Edge made more sense and the deal was wrapped up by lunch. I can’t explain, in a brief review, how I feel like family here at Packey Webb. I met numerous crew members ...