Customer Testimonials
We worked with Matt Csaki to order a new F250. We purchase vehicles often for our business but haven’t had great experiences in the past with the dealerships we’ve bought from. This time, it was a smooth purchase, and Matt was very transparent and upfront about everything, especially regarding the ordering process. He also helped connect us with a wrap company so that the truck was ready to go as soon as we signed all the paperwork. Will definitely buy from Packey Webb again, and refer anyone I can.
Okay ?? It was good, they were very helpful. I don't have six more words
Matt H. did a phenomenal job helping us with a Ford Explorer ST line. Matt H. made the entire process enjoyable and delivered on his word. Zero issues upon our arrival at the dealer. I called several local Ford dealers BY FAR Packey Webb smoked their prices. Entire process simple. Go there for your next car.
Always keeps me informed about required services, always reviews the work and cost involved, the vehicle repairs are complete completed within the time promised
Always keeps informed of repair status and expected costs. Vehicle ready when promised Thank you
Service department was easy to get an appointment and work was quick and professional. No
Enjoyable experience! I’ve worked with Packey Webb for years! I’ve have had a good experiences throughout my years with all departments! From Sales to Service, I’M VERY PLEASED!!!! Thank you!
This is a great dealership
Very thorough, competent, and friendly service!
Very helpful and professional Matt went above and beyond with accommodating us He was very knowledgeable
Great service! I have confidence they will keep my car safe to drive,
My Ford Explorer had a recall, and Ford promptly visited my home within 48 hours to perform the repair in my driveway. The staff was friendly and professional. However, I had to make several calls to reach the service department. I left messages, but my calls went unanswered.
Excellent service. Very professional and knowledgeable employees. Felt well taken care of. Would highly recommend to others.
Great people and great service, reasonable prices. Love the pickup and delivery service. Thank you!
Worked with Bob Driver on a end of fiscal year purchase of a new Ford Transit Van. We needed to replace our 2008 cargo van and we needed to act quick to meet our end of year deadline. Bob, got us set up w/ exactly what we needed, and assisted with getting our vendor verification requirements processed in a very timely manner. The whole process was about as efficient and painless as it could be. We look forward to a long partnership w/ Packey Webb Ford.
Excellent staff and service. Very seamless transaction.
Great service. Matt was very helpful.
Needed a recall issue addressed. Called and made a convenient pickup/delivery appointment. Worked from home the day the service was performed. I've used this service twice now. Love it!!
I had a great experience at Packey Ford. Diego was my sales rep and he’s great. All was explained to me in clear and concise manner. More importantly, I walked out with a great deal on the car I wanted.
Adam Reszka was great in helping me purchase my 2024 Chevy Silverado, the truck is great and the staff at Packey Webb Ford were amazing in making the purchase go smoothly. Adam was a great job in getting the payment down to were I wanted it and financing portion was a breeze to get through. Definitely would take my business to Packey Webb Ford again in the future
Service was excellent - one tire had an embedded nail which was repaired
Friendly, competent, timely, knowledgeable service!
The check in for the service was very easy. Staff was friendly and the facility was clean and tidy.
Great experience! Will definitely be top of the list for future purchases!
The price of the water pump purchase and installation was quoted at nearly $2500 while AutoTech in Bolingbrook did the job for $1018
Ryan Davis was extremely helpful and helped us getting the car we liked
Conner was very helpful and knowledgeable and made buying a new-used car less stressful!
My favorite people ever! Made this transaction easy easy. So personable and respectful and professional. Highly recommend!
Fast, friendly and value Packy Webb provided a great experience—friendly service and excellent value. Highly recommended!
Usually never able to reach service on call when they are open Services never picks up the call
It was wonderful! I got a very fair price on my trade in and also a fair price on the purchase of my 2025 Escape! I highly recommend this dealership.
Professional with great service.
Brenda was very helpful and informative. The ancillary services were exceptional. All in all, the best automotive experience I could have imagined.
My salesperson was Eric. I came in looking for a specific used SUV they listed online. When they say no hassle, that’s absolutely what it is. These guys offered additional money off an already good deal before I had a chance to ask. I even made a mistake in financing the vehicle and couldn’t take it home the day of purchase. Eric even went the extra mile and offered to deliver the car to me the next day so I wouldn’t have to come back to the dealership. I think I just found my new Ford dealership ... Read More DealerRater - Oct 28, 2026
Phenomenal service @ Packey Webb Ford. Service writer and technician were very helpful and informative. Thanks!
Everything good except having vehicle info load to my phone Ford app doesn't show info under wrench
So the only thing I find less than perfect about Packey Webb, is the fact that their service technicians are so unbelievably good. Let me explain.
I've had my trucks serviced at PWF many, many times. They do the work, they do it well, and they stand behind what they service.
The problem is EVERYBODY KNOWS THIS! And trying to get an appointment the same day or same week can be challenging.
Look, what better testimonial do you want? The market has decided that PWF is the place to get your oil changes, tune-ups, preventive maintenance performed and more. ... Read More DealerRater - Oct 27, 2026
They are very conscientious and do a quality job. I like the car wash too.
I needed an oil change and dropped my vehicle off with my wife. We picked up my vehicle and dropped hers off for an oil change. Mechanic discovered an oil leak and Nick called to let me know. He was very professional and we got all the work completed.
Professional and excellent service I have been a customer of Packey Webb for many years. They continue to impress me with their professionalism and excellent service. The shuttle is a great plus!
Extremely Disappointing Service and Unprofessional Conduct
When I first dropped off my car, my navigation system and CD player were not functioning properly. Unfortunately, the service department failed to accurately document the issues with my vehicle. When I declined the recommended repairs, no one clearly informed me that my navigation and radio would no longer function at all once everything was put back together. Had this been properly explained to me beforehand, I would have been able to make a more informed decision.
Additionally, I never authorized anyone to use one of my personal CDs for testing. Now, my CD ... Read More Google - Oct 26, 2026
Extremely Disappointing Service and Unprofessional Conduct
When I first dropped off my car, my navigation system and CD player were not functioning properly. Unfortunately, the service department failed to accurately document the issues with my vehicle. When I declined the recommended repairs, no one clearly informed me that my navigation and radio would no longer function at all once everything was put back together. Had this been properly explained to me beforehand, I would have been able to make a more informed decision.
Additionally, I never authorized anyone to use one of my personal CDs for testing. Now, my CD ... Read More Google - Oct 26, 2026
They did a great job servicing my car. It was very easy and relatively quick. The waiting area with WiFi and coffee is nice.
We worked With Bob Driver and he was awsome! Very please with our experience on the purchases of our Bronco and Bronco Sport.
Great experience overall, very friendly and helpful. Explained any issues that were found and the work that was needed to correct them.
From the phone call to the pick up, I received excellent care. The staff are very courteous and helpful. My vehicle was in for some repairs and I was kept updated on every step until completion. Thank you for taking care of me and prioritizing my needs. Excellent customer service!
I brought my car in because, when I accelerate, it makes a loud humming noise. They said that nothing is wrong with my car. They said that hybrid vehicles can make a loud sound or engine roar when gasoline engine kicks in during acceleration.
Packey Webb is a good dealership but a bit expensive. They do a good job on the work.
The service dept is great! Ford has been always good to our Ford family of cars! The only thing I ? The cabin filter in the glove compartment is not expensive but why charge almost the same price to replace a 5min job? Holy shackles on the cost, 69 bucks total....I saved 40 $$.. I went on YouTube and replaced it on my own!
Not too happy with your finance guy. They never call back. Also the person with a warranty. They left a message for the person never returned. The calls bad on calls. The reception is was very nice and kind. She called me back and asked me. Did they ever call you back? And I said no. OK, I’ll relate the message. Again.
First time at dealership everyone is nice & willing to assist. Since issues/problems with vehicle 'transmission not in park & hill start assist not available and mainly unsafely issue/problem is vehicle putting itself pack in park sitting still.' I appreciate this dealership understanding me and trying to find a solution to issue/problem.
Nick was great, got me taken care of in a reasonable amount of time at a fair cost.
The service was great. The guys were friendly. My overall experience was exceptional. I am overall pleased with my visit to this dealer
Bought my Explorer here and have been returning for service since. Packey Webb has been very efficient and supportive. I especially want to applaud Tim my service manager for his thorough assistance and personal attention.
Friendly people good service Comfortable waiting room and was explained every detail of service 10 out of 10
The work that they did was amazing; however, they misdiagnosed my car, and I was charged for incorrect repair
Dropped off car using express service, within a few minutes was given a ride home. Tim called shortly after with an update and timing, and arranged for me to be picked up to return for car.
Was able to schedule by text very easily. Upon arrival I was greeted immediately. The service only took about half the time that was quoted.
Thank you to Timothy Mattern and the Packey ford team for helping me resolve my recalls quickly and efficiently. This has become my favorite ford dealership after having issues at others. Would highly recommend.
The work is always well done. Service writters do an excellent job. Thank you Packey Webb Ford
Always wonderful to work with Charles. Worked with him for 20 years and he's the reason we keep coming back. He's like family.
This is the second car I’ve bought from Adam and it was just as easy this time as last time. He’s a pleasure to deal with and he is very professional.
We have worked with Charles for many years and he's the reason we keep coming back here.
Everything went as well as things can go. Great service
Great service the team did a great job. Really enjoyed my time being there. everything was convenient.
Clear explanation of the work to be performed and executed the work efficiently
Adam was super helpful and patient through the whole process of buying my Mustang. He's an awesome guy and really looks out for his customers and their needs. I'd definitely recommend him!
I have been a fan of Packey Webb forever. And when it came time to get a new car after my old one was totaled I was blown away with how great Eric was.
Adam Reszka was an amazing help when I came in a few months ago to order a car! Wonderful guy and was super patient and knowledgeable throughout the entire process. If you’re stopping by Packey Webb I definitely recommend talking to Adam! THANK you so much!
Had a scheduled appt. Was told the recall work will be done in 1 hour. And at the most 1:30.. after two hours of “working on the truck” nothing was completed and they needed it for a full day… no loaner no communication. Brad said he would call me to figure something out with a loaner or recall work. Going on day 3 of no call..
Cannot get in contact with finance department
Easy to schedule and good customer service. Satisfied with work and communication. Would recommend. Thanks
Very informative and answered any and all questions I had while I was purchasing my car. Great service!
Worst customer service I've had. Left a voicemail with a manager (Ryan) who never called back. Talked with Leah and another man in the service department who were beyond rude. Was debating trading my car in (filled out a form for an estimate) and will definitely be going elsewhere for servicing and trade in needs.
I was at Packy Webb for an oil change. I always drive the extra distance to have my car serviced there. They recommended I get spark plugs and a couple other things done. I was a little hesitant about getting them done but I have compared prices with other auto repair shops around where I live and it always comes out about the same whether a dealership or not. I had the repairs done and I couldn’t be more pleased. My car runs like it did when I bought it new. Mark is a very good mechanic and I ... Read More DealerRater - Oct 15, 2026
I want to congratulate Packey Webb on delivering its best interest to the customer again. A year ago, my wife had the benefit of meeting Oscar (salesman) at the dealership in April 2025 and she was convinced that he was vested in giving us the attention we needed when it came to shopping and utilmately purchasing a vehicle. Our satisfication did not fall by the way side and we immediately reached out when another purchase was of interest. Again Oscar did not lack interest on our inquiry but this time it was for my son who as of yesterday became a ... Read More Google - Oct 14, 2026
Really nice operation and customer service
Went in the 10,000 mile maintenance interval. Everything was completed in a timely manner while I waited.
Took my car in to address Service Recall 25N13 - rear brake flexible hose replacement
They told me that they had to make the wheels off to adress the recall but they could not do so because of “swollen lug nuts”. These were the original lug nuts and they said I had to replace them if I wanted the service to be done.
Now, how is that my problem and incurred cost if these were the original Ford lug nuts?
I agreed to do so as I really had no choice if I wanted the recall service to be done. ... Read More Google - Oct 14, 2026
I have been dealing with Packey Webb for nearly 10 years, I trust them with my car choices and my current vehicle. The family is directly involved in the day to day operations of the dealership, the quality and knowledge of all staff is high.
Great people to do business with!
Worst customer service I've had. Left a voicemail with a manager (Ryan) who never called back. Talked with Leah and another man in the service department who were beyond rude. Was debating trading my car in (filled out a form for an estimate) and will definitely be going elsewhere for servicing and trade in needs.
This is my first car, and I’m so happy with my purchase! I came in looking for one specific car, but Conner and Mr. Ford helped me find an even better option that fit my lifestyle, needs, and style. The entire experience was easy, comfortable, and stress-free. They’ve even continued checking in to make sure I’m happy with my purchase, which really shows how much they care. Great team, great experience, and I absolutely love my car!
