Customer Testimonials

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Google Oct 1, 2022

I needed a spray-in bed liner for my truck and Abbey in service was amazing at getting me set up, scheduled and in a loaner car for the day. The final product came out looking awesome. I highly recommend!

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Google Sep 30, 2022

Fast service, free car wash

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Google Sep 28, 2022

Packey Webb was clear about price, terms, and process for taking delivery of the vehicle. I was very pleased with my experience with their salesman, receiving of my vehicle, and the full experience with the dealership.

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Google Sep 27, 2022

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Google Sep 25, 2022

Packet Webb was excellent in helping us order the exact car we were looking for! Very happy!

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Google Sep 25, 2022

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Google Sep 24, 2022

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Google Sep 22, 2022

Quickest Works (oil change ) ever .

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Google Sep 17, 2022

Left my car with Kaitlyn in the morning and it was a pleasant quick and easy process. Then they dropped me at home. Great service.

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Google Sep 15, 2022

Packet Webb Ford . Amazing Cars!! Beatifull Trucks, !! F-250 Black Widow Trucks Diesel and F-150. Shelby Cobra. Amazing!!

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Google Sep 15, 2022

Maintenance care on my car. Sat and waited for my car during its oil change and tire rotation. Watched tv until it was complete. Very friendly.

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DealerRater Sep 12, 2022

I drive 50 miles round trip to take our cars to a dealer I trust. Packey Webb is our dealer of choice for decades. A proven record of excellent customer service and professional work.

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Google Sep 12, 2022

Very easy process! Thanks!

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Google Sep 12, 2022

Ernie was polite, patient, and professional. He delivered on every promise.

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DealerRater Sep 12, 2022

Great service and fantastic people! Highly recommend P W Ford for all your vehicle needs.

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Google Sep 10, 2022

Good service!

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DealerRater Sep 8, 2022

Prompt service with great customer service, including the cashier. Thank you for a ride home.

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Cars Sep 7, 2022

Been a Packey Webb customer for years. Quality service ?.

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Cars Sep 7, 2022

In and out at a timely manor. Very professional service. I have been using this dealer for over 10 years leasing vehicles and am very happy with the service and pricing I got on all my cars.

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DealerRater Sep 6, 2022

Great service department and great overall people. I will be back again to possibly buy a car in 2023.

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Google Sep 6, 2022

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Google Sep 5, 2022

Ken was awesome and was a true professional in dealing with a difficult situation. My Eco-boost engine was replaced by Ford in a process that took almost two weeks.Ken was accommodating and helped us to get the car rental extended. I can’t give the same rating to Ford Motor whose poor engine block design led to the coolant leak.

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Google Sep 4, 2022

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Google Aug 25, 2022

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Google Aug 25, 2022

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Facebook Aug 23, 2022

Easy doing business with.

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Google Aug 20, 2022

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Google Aug 18, 2022

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Google Aug 17, 2022

Good job great customer service

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Cars Aug 17, 2022

Quick,efficient and friendly staff. Waiting room is clean and spacious.

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Google Aug 17, 2022

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Google Aug 17, 2022

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Google Aug 11, 2022

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Google Aug 10, 2022

Very good people to work with all around. Title clerk and sales man went above and beyond to work with us due to my state addition requirements. Need a vehicle go to Packey Webb Ford for a pleasant purchase.

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Google Aug 9, 2022

Charles Franz at Packey Webb Ford made the buying process simple and fun. Beyond great service! If your buying a Ford in Illinois, make sure it’s from The Webb’s @ Packey Webb Ford!

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Google Aug 9, 2022

I have bought cars at many different dealerships. This buying experience is by far the BEST. My sales representative, Adam Reszke was professional, honest, patient, and friendly. He genuinely cared and I knew his intent was to find me the best car at the right price. I am going to recommend all of my friends and family to use Packey Web Ford for their next car purchase. Thank you!!

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Facebook Aug 3, 2022

Had an electrical problem with warning sounds going on, it was best to take it to the mfg. they figured it out gave me a quote and got it fixed. Very happy they got it done. Thanks

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Google Aug 3, 2022

Service and work on my the Expedition was terrific. They diagnosed the problem and fixed it. Great communication! I have had good success with Packey Webb. Thanks also to Customize Service helpers Vince and Nick. Very professional.

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Google Aug 2, 2022

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Google Jul 30, 2022

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Google Jul 30, 2022

Always great service!

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Cars Jul 28, 2022

Customer service department was excellent. My repairs was completed in a reasonable time.

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Cars Jul 28, 2022

Excellent service. I didn?t have an appointment but Bob got me in and I was only there an hour or so. His customer service level was excellent. Thanks Bob. I appreciate it.

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Google Jul 28, 2022

They are did fabulous work.

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Google Jul 27, 2022

In my Entire life I bought over 30 cars this was the most amazing , fast , no hassle purchase I ever made in my life I bought $100,000 truck with absolutely no hassle and headaches thanks to my salesman Jack Webb and the entire Pakey Web ford team amazing experience thank you This will be the only dealer I’ll ever come back to and buy all my family‘s cars from Thanks again Jack Webb ! 👍🏻

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Google Jul 27, 2022

Great customer service and professional staff members.

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Cars Jul 26, 2022

Great service and professional. Nick service manager is great to work with.

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Google Jul 26, 2022

The dealership was great to work with, especially Jack and Abby. This dealership was the most professional and fair of all the dealerships I contacted trying to buy a new Raptor. They gave me the best deal I could find. That being said, Ford should allow all internet orders to be sold at MSRP. Dealer mark ups $20k-$30k on higher end vehicles is ridiculous. The new RaptorR is expected to go above $50k over MSRP due to low allocations. After calling many different dealerships, driving out of state, and scouring the internet to find a Raptor, it just doesn’...

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Google Jul 25, 2022

They are a honest dealer and I would recommend them

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Google Jul 25, 2022

One of the most high priced dealers I've been to not once did a car salesman come out to great me even when I went inside they were playing games on there computers who knows what else they were looking at on the internet maybe some xxx??? They sure weren't talking to me I ended up at auto nation a few miles up the street where there were real sales people and bought my 50 thousand dollar truck sorry Packing Fudge you need to be on the ball poor management there???

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DealerRater Jul 24, 2022

Great service department and very professional. Nick the service manager is great to work with.

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Google Jul 24, 2022

They are provided great customer service.

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Google Jul 24, 2022

Great customer service and professional staff members.

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Google Jul 24, 2022

Great customer service and professional staff members.

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Google Jul 23, 2022

Could not say better things about the entire team at Packey Webb Ford! From customer experience throughout the entire sales process, to their wonderful service and maintenance teams, Packey Webb really hits the mark. My family and I have bought 5 vehicles from them over 15+ years, most recently being today, and the process gets better each time. If you’re looking to buy a Ford anywhere in the Chicagoland area, and want a pleasant, transparent, and overall hassle free friendly car or truck buying experience, Packey Webb is the place to go. Period!

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Google Jul 22, 2022

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Google Jul 22, 2022

Great customer service and professional staff members.

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Google Jul 21, 2022

good, fast service. easy appointment, done on time.

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Google Jul 20, 2022

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Google Jul 18, 2022

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Google Jul 14, 2022

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Google Jul 13, 2022

looks like the pictures, Thanks

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Google Jul 9, 2022

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Google Jul 6, 2022

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Google Jul 1, 2022

We had a really great experience at Packey Webb. Great team of people compared to most other dealerships we've ever been to.

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Google Jun 30, 2022

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Google Jun 30, 2022

The service writer, Ken was excellent and completed the work on my car earlier than promised. He went above and beyond my expectations. Also, the cashier Kelly was friendly and professional.

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Google Jun 29, 2022

Great service and oil change done fast ..Get "the works" ......they have a beautiful facility and good service advisors...

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Google Jun 29, 2022

This has been the easiest purchase of a vehicle in my life. Salesman Eric Finion was a pleasure to work with. In and out. No hassles. Everyone had their "A" game on. Great job all!

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Google Jun 29, 2022

Good service and very helpful.

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Google Jun 28, 2022

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Google Jun 27, 2022

Great dealer and super easy process for financing. Definitely best experience I’ve had in buying a vehicle

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Cars Jun 25, 2022

Excellent service completed in time. Purchased tires and had tire pressure senor repair.

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Google Jun 25, 2022

I recently had my Bronco Sport in for routine service. I’m extremely satisfied with the Packey Webb service dept. I was in and out as promised, promptly received when I arrived, and my Bronco was delivered to me freshly washed. The service administrator was friendly and clearly explained my service report and when to return for the next routine service. I recommend making an appointment the service area can be busy. The waiting are is clean and chairs are reasonably socially distanced.

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Google Jun 25, 2022

I went to Packey Web looking to buy a car and I received great service from Matt Csakal a sales representative. I will recommend anyone I know that is looking to buy a car to go see Matt. Thank you Matt for treating me like I am an important customer. Keep up the good work.if you are in the market for a car please stop in and see Matt you won’t be disappointed I guarantee it.

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Google Jun 25, 2022

Step by step found problem and fixed it in due time. Very good service. Thank you Tim.

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Google Jun 22, 2022

I bought my ‘21 Escape SE here in October ‘21. Got a great deal. Revisited less than a year later in June to have my 10k mile checkup. Service had my car and checked on a recall and finished it within an hour. Greta service! Would recommend using the dealership service!

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Google Jun 22, 2022

My dad and I had a great experience here at Packey Webb ford. Matt is a great salesman very patient and honest, and I will recommend him to anyone looking for a vehicle. I traveled to a few places searching for my explorer and nobody came close to Packey’s price! You truly feel like part of the family at this dealership. Thank you Matt!

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Google Jun 21, 2022

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Google Jun 21, 2022

Great experience all around

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Google Jun 21, 2022

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Facebook Jun 21, 2022

Very impressed, great service to a visiting but soon to be returning owner

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Cars Jun 17, 2022

?- friendly ?- no pressure ?- large selection ?- more than fair price ?-

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Cars Jun 17, 2022

Very nice facility at Packey Webb Ford. Very happy with the car.

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Google Jun 16, 2022

Packey Ford is a great place to come and have my 2019 Ford Escape serviced. Great people very friendly and could not ask for a great group of people and I would highly recommend this to have your care taken care. Thanks for checking my vehicle and the friendly care you show to me and my wife. Thank you and God Bless Packey Ford. Keep up the good work and stay safe.

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Google Jun 15, 2022

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Google Jun 10, 2022

A fantastic organisation! Great cutomer support from beginning to end of the process.and the Ford are faire in price.

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Google Jun 9, 2022

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Google Jun 8, 2022

Good service and reasonable pricing

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Facebook Jun 8, 2022

Easy in, easy out. Great service.

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Google Jun 7, 2022

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Google Jun 6, 2022

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Google Jun 3, 2022

I've been very pleased with new car sales (recent) and with the service department (for over a decade) at Packey Webb. I appreciated that the sales person, Bob, was kept me informed with the status of the new car delivery, which was delayed due to supply chain issues at the KY plant. The atmosphere at Packey Webb is professional and low key.

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Google Jun 3, 2022

Bob is amazing! He kept at it with FORD regarding updating my cmax to 4G!!

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Google May 30, 2022

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Google May 30, 2022

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Google May 29, 2022

I have always received great customer service on my visits to their service department.

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Google May 28, 2022

Great experience buying my Mach-E from Packey Webb. Sales and financing were great.

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Google May 27, 2022

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Google May 26, 2022


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