Why Service With Us? | Downers Grove, IL

Here at Packey Webb Ford, your safety and the long-term health of your vehicle are important to us. That’s why we’re committed to providing folks in the Downers Grove, Illinois, area with nothing but the best service, enabled by our brand-new facility, powered by our staff of expert technicians, and driven by our desire to take care of your family as if you were part of ours.

State-of-the-Art Equipment

Towards the end of 2017, we completed an exciting new project — completing construction of our brand-new facility located just east of our old one on Ogden Avenue. Not only did this move enable us to offer you an even larger selection of high-quality Ford vehicles, it also increased our service capacity by 60 percent. In order to make good on our goal of giving you the service you deserve, we invested in state-of-the-art equipment, including systems designed to diagnose complex issues faster than ever.

Fast and Flawless

Nobody likes waiting around for a mechanic to complete service, even though our new lounge boasts complimentary Wi-Fi, coffee, water, and comfortable seating. To make those irritating waits a thing of the past, we launched an Express Service lane, where our knowledgeable staff can perform routine maintenance like oil changes, brake inspections, tire rotations, and more in under an hour. The best part? You don’t even need an appointment!

Parts You Can Trust

Exceptional service is impossible without quality components, so we only use genuine Ford parts and ones they officially endorse. We have a stock of original equipment manufacturer (OEM) parts — ones built by Ford engineers to guarantee a perfect fit every time — but we also have a variety of approved products from Ford partners like Motorcraft®. We believe in delivering quality and value to all drivers, which is why we can install components made by Omnicraft™ on non-Ford vehicles.

Extraordinary Staff

Our workers are at the heart of everything we do, so we only employ skilled technicians who have been trained to know your vehicle as well as you do, if not better. Plus, since we like to think of ourselves as one big family, many of them have been with us — and maybe even you — for years.

From Our Family to Yours

We’re incredibly proud to have been a family-owned dealership since Patrick “Packey” Webb started it in 1962, and we all truly believe that it takes a family to serve a family. If you visit us at our new location for service, you can trust that the figures we quote you are honest and fair, your time will be valued, and our staff will always greet you with a genuine smile. Our hope is that you’ll feel like family and continue to choose us for your vehicle needs for years to come.

The next time your vehicle needs a bit of attention, don’t hesitate to schedule an appointment at Packey Webb Ford online or by giving us a call.

Phone Numbers:Sales Hours:
  • Mon - Thu9:00 AM - 8:00 PM
  • Fri9:00 AM - 7:00 PM
  • Sat9:00 AM - 5:30 PM
  • SunClosed
Service Hours:
  • Mon - Fri7:00 AM - 6:00 PM
  • Sat7:30 AM - 4:00 PM
  • SunClosed
Packey Webb Ford is located at: 1815 W. Ogden Avenue • Downers Grove, IL 60515


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1815 W. Ogden Avenue, Downers Grove, IL, 60515
Packey Webb Ford 41.808024, -088.029843.